Client Services Coordinator
1 week ago
As a Client Services Administrator at Paladin Technologies, you will play a vital role in supporting our client service and operations department. Your primary responsibilities will include invoicing and billing, as well as external customer service requests. This is a 6-month temporary position that requires strong administrative skills and attention to detail.
Key Responsibilities
- Prepare service work orders, including processing subcontractor invoices and verifying customer pricing for materials and labor.
- Verify data accuracy, status, and proper customer PO information on all work orders.
- Update and verify D365 service alerts for client pricing and other client-specific information.
- Review technician notes to ensure materials billed to clients match materials used.
- Support client services and operational departments, assisting with presentations and document preparation for customer-facing documents.
- Follow D365 company and department procedures.
- Coordinate with Client Service Representatives and operational leadership to assist customers with billing and invoice revisions.
General Accountabilities
- Represent the company in a professional manner, maximizing client satisfaction.
- Be available to work outside of or in addition to normal business hours.
- Work in compliance with the company's policies and procedures, prioritizing safety and security.
- Maintain and protect assigned company assets.
- Accurately maintain written records, submitted on time and complete.
Requirements
- High School Diploma or GED.
- 1 year of experience with general administrative duties in an office environment.
Preferred Qualifications
- 1 year of experience in customer service.
- Basic accounting and accounts receivable knowledge.
- Proficiency with Microsoft Office and computerized business systems.
Professional Competencies
- Excellent keyboarding skills.
- Ability to work in a high-volume atmosphere.
- Ability to solve practical problems and work under minimal supervision.
- Ability to organize workload effectively and multitask under deadlines.
- Excellent interpersonal skills, including customer service skills.
- Ability to write simple correspondence and present information in one-on-one and small group situations.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to function as an effective team member.
- Ability to adapt to changing environments and organizational needs.
Physical Demands
- Must be able to communicate effectively and operate office equipment.
- Position requires sitting and working at a computer for extended periods.
Pay Rate
$19 - $23/hour DOE
Company Info
Paladin Technologies is a premier North American complex systems integrator for building technology solutions. We provide custom-crafted and installed technology solutions for clients requiring integrated security, network infrastructure, audio visual, fiber optics, and more. We are an equal opportunity employer and consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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