Client Services Coordinator

2 weeks ago

Vancouver, British Columbia, Canada Paladin Technologies Full time
Job Summary

We are seeking a highly organized and detail-oriented Client Services Administrator to support our client service and operations department. This is a 6-month temporary position that requires excellent communication and interpersonal skills.

Responsibilities
  • Prepare service work orders, including processing subcontractor invoices and verifying customer pricing for materials and labor.
  • Finalize work orders for data accuracy, status, and proper customer PO information.
  • Update and verify D365 service alerts for client pricing and other client-specific information.
  • Review technician notes to ensure materials noted match materials billed to clients.
  • Support client services and operational departments, assisting with presentations and document preparation.
  • Follow D365 company and department procedures.
  • Coordinate with Client Service Representatives and operational leadership to assist customers with billing and invoice revisions.
General Accountabilities
  • Represent the company in a professional manner to maximize client satisfaction.
  • Be available to work outside of normal business hours, if required.
  • Work in compliance with the company's policies and procedures, including safety protocols.
  • Maintain and protect assigned company assets.
  • Accurately maintain written records, submitted on time and complete.
Required Qualifications
  • High School Diploma or equivalent.
  • 1 year of experience with general administrative duties in an office environment.
Preferred Qualifications
  • 1 year of experience in customer service.
  • Basic accounting and accounts receivable knowledge.
  • Proficiency with Microsoft Office and computerized business systems.
Physical Demands
  • Effective communication skills, including seeing, hearing, speaking, and writing clearly.
  • Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment.
Pay Rate

$19 - $23/hour, depending on experience.

Paladin Technologies is a premier North American complex systems integrator for building technology solutions. We are an equal opportunity employer and consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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