Hotel Management Assistant

1 week ago

Victoria, British Columbia, Canada D.D. (2019) Hospitality Corp. Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at D.D. (2019) Hospitality Corp. As an Assistant Hotel Manager, you will be responsible for overseeing the daily operations of our hotel, ensuring that all aspects of the business run smoothly and efficiently.

Key Responsibilities
  • Leadership and Management
    • Develop and implement policies and procedures for daily operations
    • Supervise and manage staff in various areas of responsibility
    • Conduct training sessions to ensure staff are equipped with the necessary skills and knowledge
  • Financial Management
    • Prepare budgets and monitor revenues and expenses
    • Ensure accurate and timely financial reporting
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner
    • Assist clients/guests with special needs
  • Operations and Maintenance
    • Arrange for and oversee maintenance activities to ensure the hotel's facilities are well-maintained
    • Organize and maintain inventory of hotel supplies and equipment
  • Human Resources
    • Recruit, organize, train, and manage staff
    • Establish work schedules and ensure adequate staffing levels
Requirements
  • 3 years to less than 5 years of experience in a similar role
  • Excellent leadership and management skills
  • Strong financial management and analytical skills
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and ability to multitask

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