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Hotel Operations Manager

2 months ago

Victoria, British Columbia, Canada red lion inn and suites Full time
About the Role

We are seeking a highly skilled and experienced Hotel General Manager to join our team at Red Lion Inn and Suites. As a key member of our leadership team, you will be responsible for overseeing the overall operations of the hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Strategic Leadership: Develop and implement strategic plans to achieve business objectives, aligning with the company's vision and mission.
  • Operational Excellence: Oversee the day-to-day operations of the hotel, ensuring seamless execution of policies, procedures, and programs.
  • Team Management: Lead and motivate a high-performing team, providing guidance, coaching, and development opportunities to ensure exceptional service delivery.
  • Financial Management: Manage the hotel's budget, revenue, and expenses, ensuring profitability and cost control.
  • Guest Experience: Foster a culture of exceptional guest service, ensuring high levels of satisfaction and loyalty.
  • Community Engagement: Develop and maintain relationships with local businesses, organizations, and community groups to promote the hotel's brand and services.
Requirements
  • 3 years to less than 5 years of experience in a senior leadership role within the hospitality industry.
  • Proven track record of success in hotel operations, with a focus on revenue growth, cost control, and exceptional guest experiences.
  • Strong leadership and management skills, with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and external partners.
  • Ability to work in a fast-paced environment, with a focus on delivering results and meeting deadlines.