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End User Support Professional
2 months ago
About BDO
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a culture of collaboration, innovation, and growth.
Your Opportunity
Our IT team is seeking a Technical Support Analyst to join our End User Services team. As a Technical Support Analyst, you will be responsible for providing a range of IT support services to internal customers within the Northern Ontario region and across Canada.
Key Responsibilities
- Provide technical support for hardware, software, and network issues
- Configure and maintain desktops and laptops with Firm-provided images
- Deliver in-person, service desk queue, and remote desktop support to customers
- Maintain supported computer inventory of hardware in the Asset Management Database
- Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues
- Prioritize tasks and work in a fast-paced customer service environment
- Participate in IT projects as needed
Requirements
- Fluency in oral and written English language
- Experience supporting customers in a call centre environment
- Minimum 2-3 years of experience in a similar end user services support role
- Certifications such as A+, MCP, MCDST
- Hands-on involvement managing user accounts within Active Directory
- Working knowledge of service management ticketing systems
- Troubleshooting, problem-solving, and analytical skills
- Strong working knowledge of the MS Office suite, including Outlook, Windows 11, and Office365
- Familiarity with Microsoft Teams platform
- Exposure to imaging software and software deployment systems
- Ability to learn new technology quickly with minimal supervision
What We Offer
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- A competitive compensation package
- A comprehensive benefits program
How to Apply
Please submit your application, including your resume and cover letter, to [insert contact information].
