Technical Support Specialist

1 month ago

Barrie, Ontario, Canada BDO Full time

Empowering Excellence in IT Support

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a culture of collaboration and growth.

Your Opportunity

Our Barrie office is seeking a Technical Support Analyst to join the IT team and take ownership of the following responsibilities:

  • Provide a range of IT support services to internal customers within the Northern Ontario region and across Canada.
  • Set up and configure desktops and laptops with Firm-provided images, including the installation of appropriate software and peripherals.
  • Support hardware, software, and network infrastructure, including MS Office 365 and internal applications.
  • Deliver in-person, service desk queue, and remote desktop support to customers.
  • Maintain accurate records of supported computer inventory in the Asset Management Database.
  • Utilize effective communication and listening skills to troubleshoot technology issues.
  • Prioritize tasks and work in a fast-paced customer service environment.
  • Participate in IT projects and contribute to the adoption of digital tools and strategies.

Defining Success

We define success for this role as:

  • Demonstrating BDO's core values through all aspects of work: Integrity, Respect, and Collaboration.
  • Understanding client industries, challenges, and opportunities, and delivering high-quality work.
  • Identifying and recommending effective service delivery to clients.
  • Sharing in an inclusive and engaging work environment that develops, retains, and attracts talent.
  • Actively participating in the adoption of digital tools and strategies to drive an innovative workplace.

Your Experience and Education

We are seeking a candidate with:

  • Fluency in oral and written English language.
  • Experience supporting customers in a call centre environment.
  • A minimum 2-3 years of experience in a similar end-user services support role.
  • Certifications such as A+, MCP, MCDST.
  • Hands-on experience managing user accounts within Active Directory.
  • Working knowledge of service management ticketing systems.
  • Troubleshooting, problem-solving, and analytical skills.
  • Strong working knowledge of the MS Office suite, including Outlook, Windows 11, and Office365.
  • Familiarity with Microsoft Teams platform.

What We Offer

BDO offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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