Technical Support Specialist

4 weeks ago

Barrie, Ontario, Canada BDO Full time

Empowering Excellence in IT Support

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a culture of collaboration and growth.

Your Opportunity

Our Barrie office is seeking a skilled Technical Support Analyst to join the IT team and contribute to the delivery of exceptional IT services to internal customers. As a key member of the End User Services team, you will be responsible for providing a range of IT support services, including desktop setup and configuration, hardware and software support, and troubleshooting.

Key Responsibilities

  • Provide technical support to internal customers, resolving issues promptly and efficiently.
  • Configure and maintain desktops and laptops, ensuring they meet the firm's technical standards.
  • Support hardware and software issues, including printers, scanners, and MS Office 365.
  • Deliver in-person, service desk queue, and remote desktop support to customers.
  • Maintain accurate records of supported computer inventory in the Asset Management Database.
  • Utilize effective communication and listening skills to troubleshoot technology issues.
  • Prioritize tasks and work in a fast-paced customer service environment.
  • Participate in IT projects and contribute to the development of new technologies.

Requirements

  • Fluency in oral and written English language.
  • Experience supporting customers in a call centre environment.
  • Minimum 2-3 years of experience in a similar end user services support role.
  • Certifications such as A+, MCP, MCDST.
  • Hands-on experience managing user accounts within Active Directory.
  • Working knowledge of service management ticketing systems.
  • Troubleshooting, problem-solving, and analytical skills.
  • Strong working knowledge of the MS Office suite, including Outlook, Windows 11, and Office365.
  • Familiarity with Microsoft Teams platform.
  • Exposure to imaging software and software deployment systems.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals.

How to Apply

If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.

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