Hospitality Manager
3 weeks ago
At Mystic, we pride ourselves on delivering exceptional hospitality experiences. Our team is dedicated to creating authentic connections between our culinary offerings and our guests. With a focus on warmth and professionalism, our Front of House staff are trained to adapt to the individual needs of each patron, ensuring that every visit is memorable.
Key Responsibilities:
- Maintain the highest standards of service and consistently exceed guest expectations.
- Collaborate with Front of House and Back of House management to meet human resources goals through effective recruitment, orientation, scheduling, and performance reviews.
- Uphold company policies and procedures with diligence.
- Drive operational success across all service areas by developing and executing action plans that enhance productivity, quality, and service standards.
- Work in tandem with the Events and Private Dining teams to ensure seamless execution of private events.
- Address and resolve conflicts involving staff or guests through effective service recovery strategies.
- Partner with Back of House management to manage costs by overseeing portion control and preparation quantities, while minimizing waste.
- Forecast food and beverage needs and coordinate orders with suppliers.
- Oversee budget management and maintain employee records.
- Prepare payroll and ensure accurate record-keeping.
- Comply with all relevant company and governmental regulations to avoid legal issues.
- Coordinate maintenance and repair of any malfunctioning equipment.
- Foster the development of managers and staff through regular one-on-one meetings, training sessions, coaching, and performance evaluations.
- Create a vibrant and collaborative work environment where teamwork is encouraged.
- Drive restaurant growth and sales through innovative marketing strategies.
- Conduct regular Profit and Loss reviews to assess financial performance.
- A minimum of 5 years of experience in a fine dining establishment in a General Manager capacity.
- Proven experience in a comparable environment.
- Self-motivated, adaptable, and capable of working independently.
- Ability to manage multiple tasks and adjust priorities in a dynamic setting.
- Proficient in conducting both written and verbal performance evaluations.
- Strong business insight and acumen.
- Excellent verbal and written communication skills are essential.
- Outstanding organizational abilities.
- A post-secondary degree or diploma in Hospitality Management, Food and Beverage Management, or a related field is preferred.
Additional Information:
We appreciate the interest of all applicants in Mystic; however, only those selected for further consideration will be contacted.
Diversity Commitment:
At Mystic, we are dedicated to fostering an inclusive environment where every employee is treated with dignity and respect. We strive to create equitable opportunities and a workplace where our team can thrive.
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