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Hospitality Manager

2 months ago

Toronto, Ontario, Canada Impact Kitchen Full time $50,000

About the Role:

As a Guest Experience Manager at Impact Kitchen, you will be responsible for leading our front-of-house operations and ensuring that our guests have an exceptional dining experience. This role requires a strong leader who can motivate and train our Guest Experience Team Members to provide top-notch service.

Key Responsibilities:

  • Provide best-in-class hospitality to Impact Kitchen guests, vendors, and delivery partners.
  • Review daily reporting and understand the focus of the day-to-day operations that need to be executed.
  • Coach staff and set the tone for systems and operating standards through continuous training, role modeling, and spot-checking procedures.
  • Lead huddles and include notes of praise.
  • Guest relations, log, and handle concerns with timely follow-up.
  • Ensure proper communication and handover to the General Manager as needed.
  • Oversee and ensure customer satisfaction and operational excellence; log and handle any concerns or comments with timely follow-up.
  • Review weekly KPIs and discuss opportunities and action plans through weekly meetings with the Restaurant General Manager.
  • Manage inventory; maintain a minimal but adequate level of supplies.
  • Establish par stocks for all non-food and beverage supplies while tracking invoices and reconciling via SimpleOrder.
  • Reconcile and report on petty cash.
  • Master the Guest Experience schedule; aligned to sales volume, budget, and business needs.
  • Produce the weekly payroll reports that include the reconciliation of tips.
  • Manage people development opportunities; recruitment, on-boarding, and training.
  • Monthly business review with GM; analysis on monthly pay performance indicators (KPIs), performance vs budget, action plans, staffing levels, bench strength, and recruitment.
  • Complete reviews and conduct monthly progress updates with all staff.
  • Town hall, culture events, and leadership training initiatives.
  • Management strategy meeting.
  • GM discussion on personal and career development.
  • Participates in the annual budgeting process for the location.

Requirements:

  • 2 years of restaurant team leadership and management experience.
  • Excellent communication skills; ability to communicate effectively, respectfully, and work well with others in a team-based setting.
  • Ability to execute and thrive in a quick-paced hospitality environment.
  • Exceptional time management and organizational skills with the ability to multitask when required.
  • Be able to work in a standing position for extended periods of time.
  • Availability to work days, evenings, and weekends as business requires.
  • Champion for food safety and public health practices.
  • Food Handlers Certification.
  • Barista experience.

About Impact Kitchen:

Impact Kitchen feeds a diverse community and is made stronger by our diverse team. We welcome and encourage applications from everyone regardless of which groups you may or may not identify with – together we can make an incredible impact together.