Director, Quality Operations
1 week ago
Job Summary
Johnson Controls International is seeking a highly experienced Director, Quality Operations to lead our quality excellence efforts and drive innovation, product development, and manufacturing advancements within our Data Center Solutions group.
Key Responsibilities
- Lead the quality excellence efforts to drive innovation, product development, and manufacturing advancements within Silent-Aire/Data Center Solutions.
- Drive manufacturing quality excellence and leverage best practices across US and Canada manufacturing locations and 100+ quality personnel.
- Ensure alignment and adoption of a standard quality operating system; in collaboration with business and enterprise quality leadership team, define and prioritize metrics, needs, and investments.
- Provide quality leadership and support for essential programs by participating in design reviews, ensure appropriate performance to meet expectations of the quality program deliverables, and have representation with the product teams and manufacturing teams.
- Build a culture of systematic problem-solving to continuously improve quality performance, driven by the enterprise quality strategy and the Johnson Controls Manufacturing System (JCMS), across all levels of the organization.
- In collaboration with business leaders, lead the talent agenda for quality across the countries, within the regions, and across the business unit, including job family definition, incentives, qualifications, career path, standards, training, and development programs, KPIs, etc.
- Install a strong quality organization, with a bias for action, across the organization with sole focus on 'zero defects' and improving the customer experience.
- Create and deploy the quality improvement strategy to reach recognized world-class performance in internal PPM, supplier PPM, ERI, YRR, warranty, and cost of poor quality.
- Drive the Advanced Product Quality Planning (APQP) process to install strong quality performance, across design, supply chain, and manufacturing.
- Lead the operations talent review process for the PBU quality organization, ensuring hi-potential team members are identified and developed, and that sufficient development is available across the complete organization.
Requirements
- Bachelor's degree in engineering and/or operations management.
- 10+ years' experience in operations and quality leadership roles.
- Proven track record in building strong quality organizations across a multi-site, international environment.
- Excellent verbal and written communicator with ability to create vision and successfully deploy a quality system across all levels of the organization.
- A leader that motivates and engages people, from the shop floor to senior leadership.
- Ability to lead and drive the APQP process, providing coaching and leadership to all levels of the organization.
- Extended quality tool, system, and problem-solving experience: 8D, Kepner Trego, Six Sigma, quality control methods (DFMEA, PFMEA, Lean, Poke Yoke, Control Plans, Standard Work, Statistical Control methods, Gauge R&R, etc.).
- Travel 25% of time.
Preferred
- MS in engineering and/or operations management or MBA.
- Proven track record as a leader in both operations and quality roles.
- Bilingual in English and Spanish.
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