Community Services Coordinator

4 weeks ago

Sarnia, Ontario, Canada CareerBeacon Full time
Position Title: Community Services Coordinator (Transportation and Meals on Wheels Programs)

Work Location: In-person

Employment Type: Permanent Full-Time

Salary Range: $43,746 - $54,683 / year

The Canadian Red Cross (CRC) is a renowned not-for-profit organization dedicated to assisting individuals and communities in Canada and globally during times of crisis, while also fostering resilience. Recognized as Canada's Best Employers 2024, we prioritize creating an accessible, diverse, inclusive, and barrier-free workplace.

Key Responsibilities:
  • Develop and uphold procedures and standards for Transportation and Meals on Wheels services, including driver requirements.
  • Evaluate the eligibility of clients for Transportation and Meals on Wheels services: assess needs, maintain confidential records, and review subsidy applications.
  • Direct non-eligible individuals to alternative community services/resources and refer clients to additional health or social services as necessary.
  • Coordinate requests for Transportation and Meals on Wheels programs: optimize routing and scheduling for efficient vehicle and volunteer utilization, create daily/weekly/monthly schedules aligning drivers and vehicles with client routes, and communicate with drivers and clients regarding details or changes.
  • Address all client inquiries promptly and professionally.
  • Conduct inspections of vehicles, ensuring cleanliness and emergency equipment functionality, and oversee maintenance and repairs with the Fleet Manager's assistance.
  • Ensure accurate billing for clients and follow up on overdue accounts.
  • Generate statistical reports and correspondence as required by various funders for the Senior Manager.
  • Contribute to annual budget planning and monitor program expenditures.
  • Assist in crafting service plans and support the development of program presentations and proposals to secure funding from diverse external sources.
  • Represent the organization at external meetings to foster community partnerships and promote programs.
  • Ensure compliance with service standards and procedures through supervision and adherence to Quality Management (QM) and Risk Management policies.
  • Create an environment that respects and dignifies volunteers, staff, and clients.
  • Recruit, train, orient, supervise, and evaluate program volunteers.
  • Support personnel in resolving client-related issues.
Qualifications:
  • Completion of a college diploma.
  • One to three years of relevant work experience or an equivalent combination of education and experience, including Volunteer Resource Management.
  • Proficient in client and vehicle database management, along with basic budgeting and financial oversight.
  • Exceptional customer service, organizational, time management, and interpersonal skills.
  • Experience with national, service-oriented, non-profit organizations is advantageous.
  • Background in Volunteer Management and training is beneficial.
  • Strong leadership and supervisory capabilities are preferred.
  • Proficient in MS Office software applications.
  • Familiarity with SIMS is a plus.
Work Environment:
  • Work primarily conducted in an office setting. The environment is clean and comfortable.
  • A clear 3-year Driver's Abstract is required.
  • Eligibility to work in Canada is necessary. Candidates should verify their visa status if not a citizen or permanent resident.
  • Successful candidates will undergo a pre-employment screening process, including a satisfactory Enhanced Police Information Check (E-PIC).

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