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Community Services Coordinator
3 months ago
Work Environment: In-person
Employment Type: Permanent Full-Time
Salary Range: $43,746 - $54,683 / year
The Canadian Red Cross (CRC) is a leading not-for-profit organization dedicated to assisting individuals and communities in Canada and globally during times of crisis, while also fostering resilience. Recognized as Canada's Best Employers 2024, we prioritize an accessible, diverse, inclusive, and barrier-free workplace.
Key Responsibilities:- Develop and uphold service protocols for Transportation and Meals on Wheels, ensuring compliance with standards and driver qualifications.
- Evaluate the eligibility of clients for Transportation and Meals on Wheels services, including needs assessment and management of confidential client records.
- Direct non-eligible individuals to alternative community resources and connect clients with additional health or social services as necessary.
- Oversee the coordination of requests for Transportation and Meals on Wheels, optimizing routing and scheduling for efficient vehicle and volunteer utilization.
- Address all client inquiries promptly and professionally.
- Conduct inspections of Red Cross vehicles, ensuring cleanliness and functionality, and manage fleet maintenance in collaboration with the Fleet Manager.
- Ensure accurate billing for clients and follow up on outstanding accounts.
- Generate statistical reports and correspondence as required by various funding bodies, providing these to the Senior Manager.
- Contribute to the annual budget planning process and monitor program expenditures.
- Assist in the creation of service plans and support the development of program presentations and proposals for external funding opportunities.
- Represent the organization at external meetings to foster community partnerships and promote program initiatives.
- Ensure compliance with service standards and procedures through supervision and adherence to Quality Management (QM) and Risk Management policies.
- Establish a respectful and dignified environment for volunteers, staff, and clients.
- Recruit, train, orient, supervise, and assess program volunteers.
- Support staff in resolving client-related issues.
- Completion of a college diploma.
- One to three years of relevant work experience or a combination of education and experience, particularly in Volunteer Resource Management.
- Familiarity with client and vehicle database management and basic financial oversight.
- Strong skills in customer service, organization, time management, and interpersonal communication.
- Experience in national, service-oriented, non-profit organizations is advantageous.
- Experience in Volunteer Management and training is a plus.
- Demonstrated leadership and supervisory capabilities are preferred.
- Proficiency in MS Office applications is required.
- Experience with SIMS is a bonus.
- Work primarily conducted in an office environment.
- A clear 3-year Driver's Abstract is required.
- Eligibility to work in Canada is necessary.
- Successful candidates will undergo a pre-employment screening process, including an Enhanced Police Information Check (E-PIC).
