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Community Services Coordinator
3 months ago
Position Title: Coordinator for Community Support Services (Transportation and Meals on Wheels Programs)
Work Location: In-person
Employment Type: Permanent Full-Time
Salary Range: $43,746- $54,683 / year
The Canadian Red Cross (CRC) is a renowned non-profit organization dedicated to assisting individuals and communities in Canada and globally during times of crisis, while also fostering resilience. Recognized as one of Canada's Best Employers 2024, we prioritize creating an accessible, diverse, inclusive, and barrier-free workplace.
Key Responsibilities:
- Develop and uphold service protocols for Transportation and Meals on Wheels, ensuring compliance with standards and driver qualifications.
- Evaluate the eligibility of clients for Transportation and Meals on Wheels services, maintaining confidential records and reviewing subsidy applications.
- Direct ineligible individuals to alternative community resources and refer clients to additional health or social services as necessary.
- Organize requests for Transportation and Meals on Wheels programs, optimizing routing and scheduling for efficient vehicle and volunteer use, while producing schedules that align drivers with client routes.
- Address all client inquiries promptly and professionally.
- Conduct inspections of Red Cross vehicles, ensuring cleanliness and functionality, and oversee maintenance and repairs in collaboration with the Fleet Manager.
- Ensure accurate billing for clients and follow up on overdue accounts.
- Generate statistical reports and other documentation as required by various funding bodies, providing them to the Senior Manager.
- Contribute to the annual budget preparation and monitor program expenditures.
- Assist in crafting service plans and support the creation of program presentations and proposals to secure funding from diverse external sources.
- Represent the organization at external meetings to foster community partnerships and promote programs.
- Ensure adherence to service standards and procedures through supervision and Quality Management (QM) and Risk Management practices.
- Foster a respectful, warm, and dignified environment for volunteers, staff, and clients.
- Recruit, train, orient, supervise, and evaluate program volunteers.
- Support staff in resolving client-related issues.
Qualifications:
- Completion of a college diploma.
- One to three years of relevant work experience or a combination of education and experience, including Volunteer Resource Management.
- Proficient in client and vehicle database management, along with basic budgeting and financial oversight.
- Strong customer service, organizational, time management, and interpersonal skills.
- Experience with national, service-oriented non-profit organizations is advantageous.
- Background in Volunteer Management and training is beneficial.
- Demonstrated leadership and supervisory capabilities are preferred.
- Proficient in MS Office software applications.
- Familiarity with SIMS is a plus.
Working Conditions:
- The role is primarily office-based.
- A clear 3-year Driver's Abstract is required.
- Candidates must be eligible to work in Canada.
- Successful candidates will undergo a pre-employment screening process, including an Enhanced Police Information Check (E-PIC).
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