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Client Services Coordinator
2 months ago
Job Summary:
The Canadian Red Cross is seeking a highly skilled and experienced Community Services Coordinator to join our team. As a key member of our organization, you will be responsible for implementing and maintaining Transportation and Meals on Wheels service procedures, standards, and driver requirements.
Key Responsibilities:
- Assess eligibility of Transportation and Meals on Wheels clients, including assessing clients' needs, maintaining confidential client files, and assessing clients' subsidy applications.
- Refer non-eligible persons to other community services/resources and clients to additional health or social services when appropriate.
- Coordinate requests for Transportation and Meals on Wheels programs, including coordinating development of the most efficient routing and schedules to maintain maximum usage of vehicles and volunteer availability.
- Respond to all client requests in a timely and professional manner.
- Inspect RC vehicles, checking on vehicle cleanliness and emergency equipment and oversee fleet maintenance/repairs with support of Fleet Manager.
- Ensure clients are billed correctly and follow up on overdue accounts.
- Produce statistical reports and other correspondence as required by various funders and provide to Senior Manager.
- Provide input into annual budget preparation and monitor program expenses.
- Assist in preparation of service plans and support in creating program presentations and proposals to obtain funding from a variety of external funders.
- May be required to attend meetings on behalf of Senior Manager and other staff in the geographic region, representing RC at external meetings to develop community partnerships and promoting the programs.
- Ensure service standards and procedures for client services are met through supervision and Quality Management (QM) and Risk Management policies and practices.
- Establish a system that ensures volunteers, staff, and clients have a respectful, warm, and dignified environment.
- Recruit, train, orient, supervise, and evaluate program volunteers.
- Assist personnel with the resolution of problems involving clients.
Requirements:
- Completion of a college diploma.
- One to three years' job-related work experience or an equivalent combination of education and experience. This includes experience in Volunteer Resource Management or an equivalent.
- Knowledgeable/experienced in client and vehicle database management and basic budgeting/financial management.
- Strong customer service, organizational, time management, and interpersonal skills.
- Experience with national, service-based, non-profit organizations is an asset.
- Volunteer Management and training experience is an asset.
- Strong leadership and supervisory skills are an asset.
- Working knowledge of MS Office software applications is required.
- Nice to see experience with SIMS.
Working Conditions:
- The work will mostly be performed in the Red Cross office in Sarnia, ON. The office environment is clean and comfortable.
- This position requires a clear 3-year Driver's Abstract.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
