Sales Support Specialist

4 weeks ago

PointeClaire, Quebec, Canada TerraSource Global Full time

Position Overview

The Sales Support Specialist serves as a crucial link between TerraSource Global and its clients, addressing inquiries related to quotes, orders, and other customer needs. This role involves identifying and providing solutions to customer challenges.

Key Responsibilities include:

  • Utilizing the JD Edwards software system to manage inquiries, orders, and requests from both domestic and international clients via various communication channels.
  • Interpreting technical drawings and specifications to accurately assess customer requirements and deliver precise information and quotes.
  • Employing the company's CRM system (Salesforce) to document cases, collaborate with engineering and supply chain teams, and facilitate timely quotations and proposals.
  • Responding promptly to customer requests regarding parts availability, pricing, delivery timelines, and order tracking.
  • Maintaining and updating customer accounts in the ERP database in accordance with departmental protocols.
  • Gathering necessary documentation for credit assessments, including Letters of Reference and Bank References, and coordinating with accounting for credit limit approvals.
  • Proactively following up on all quotations within established timeframes.
  • Developing a comprehensive understanding of company products, customer needs, and internal procedures related to pricing and accounting.
  • Engaging with customers in a manner that fosters trust and confidence in TerraSource Global and its offerings.
  • Additional responsibilities may be assigned as needed.

Supervisory Duties

This role does not entail any supervisory responsibilities.

Educational Requirements

A Bachelor's degree (preferably in engineering) or a comparable 3-year technical degree (DEC) along with 1-3 years of relevant customer service experience or training; or an equivalent combination of education and experience with a focus on customer service and technical sales.

Language Proficiency:

English (Written and Spoken) - required; French is an asset.

Ability to read, analyze, and interpret various business documents, professional publications, technical procedures, or governmental regulations. Capable of composing reports, business correspondence, and procedural manuals. Proficient in presenting information and addressing inquiries from diverse groups, including managers, clients, and the general public.

Mathematical Competence: Ability to perform calculations involving discounts, interest, commissions, proportions, margins, markups, percentages, area, circumference, and volume. Familiarity with basic algebra and geometry concepts is essential.

Reasoning Skills: Capable of planning and executing a wide range of tasks that require a solid understanding of company policies and procedures relevant to the responsibilities of the role, including adapting standard procedures to accommodate unique situations and making informed decisions based on established precedents.

Additional Skills and Qualifications
  • Proficient in Microsoft Office and other PC applications.
  • Experience with CRM and ERP systems, particularly Salesforce and JD Edwards, is highly advantageous.
  • Demonstrated experience in a related field.
  • Ability to read and interpret engineering drawings is a plus.
  • Must possess a valid driver's license in good standing.

Travel Requirements

Minimal travel may be required for training and conferences.

Physical Requirements

To successfully perform the duties of this position, the employee must be able to sit, stand, walk, use hands for handling and feeling, reach with hands and arms, and communicate effectively. The role may involve assisting with general office and warehouse tasks, including shipping and receiving, and may require lifting items weighing up to 30 lbs.

Disclaimer: The information provided in this job description is intended to convey the general nature and level of work performed by the employee in this classification. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Management reserves the right to assign additional duties and responsibilities as necessary.

  • Sales Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Toromont Cat Full time

    Job Title: Experienced Sales Specialist - After-Sales SupportThe role of the sales specialist for after-sales support involves establishing, qualifying, and nurturing relationships with clients in the designated region while enhancing the sales of parts and service solutions through technical knowledge and exceptional rapport with planning agents.As a sales...

  • Sales Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Toromont Cat Full time

    Job Title: Sales Specialist - After-Sales SupportThe role of the sales specialist in after-sales support is to establish, qualify, and nurture relationships with clients in the designated region while enhancing the sales of parts and service solutions through technical proficiency and exceptional rapport with planning agents.As a sales specialist in...

  • Sales Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Toromont Cat Full time

    Job Title: Experienced Sales Specialist - After-Sales SupportThe role of the sales specialist for after-sales support is to establish, qualify, and maintain relationships with our clientele in the region while enhancing sales of parts and service solutions through technical knowledge and exceptional rapport with planning agents.As a sales specialist in...

  • Sales Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada TerraSource Global Full time

    Position OverviewThe Sales Support Specialist serves as a crucial link between TerraSource Global and its clientele, addressing inquiries related to quotes, orders, and various customer needs. This role involves investigating customer challenges and providing effective solutions.Key Responsibilities include:Utilizing the JD Edwards software system to manage...

  • Sales Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada TerraSource Global Full time

    Position OverviewThe Sales Support Specialist serves as a vital link between TerraSource Global and its clientele, addressing inquiries related to quotations, orders, and various customer needs. This role involves investigating challenges faced by customers and proposing effective solutions.Key Responsibilities include:Utilizing the JD Edwards software...

  • IT Support Specialist

    2 days ago

    Pointe-Claire, Quebec, Canada FPInnovations Full time

    At FPInnovations, we're committed to fostering a culture of innovation and excellence. As a key member of our IT team, you'll play a vital role in supporting our organization's technology infrastructure.As an IT Support Specialist, you'll be responsible for ensuring the smooth operation of our computer systems, networks, and software applications. You'll...

  • IT Support Specialist

    2 days ago

    Pointe-Claire, Quebec, Canada FPInnovations Full time

    At FPInnovations, we're committed to fostering a culture of innovation and excellence. As a key member of our IT team, you'll play a vital role in supporting our organization's technology infrastructure.As an IT Support Specialist, you'll be responsible for ensuring the smooth operation of our computer systems, networks, and software applications. You'll...

  • IT Systems Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Cummins Inc. Full time

    Job Title: IT Support SpecialistOverviewWe are seeking a skilled IT Support Specialist to become a vital part of our organization. The successful candidate will deliver technical guidance, conduct analyses, and develop specifications for IT systems that align with business needs. They will play a key role in drafting technical specifications, designing...

  • IT Support Specialist

    1 week ago

    Pointe-Claire, Quebec, Canada FPInnovations Full time

    At FPInnovations, we're committed to fostering a culture of innovation and excellence. As a key member of our IT team, you'll play a vital role in supporting our organization's technology infrastructure.As an IT Support Specialist, you'll be responsible for ensuring the smooth operation of our computer systems, networks, and software applications. You'll...

  • IT Support Specialist

    6 days ago

    Pointe-Claire, Quebec, Canada FPInnovations Full time

    At FPInnovations, we're committed to fostering a culture of innovation and excellence. As a key member of our IT team, you'll play a vital role in supporting our organization's technology infrastructure.As an IT Support Specialist, you'll be responsible for ensuring the smooth operation of our computer systems, networks, and software applications. You'll...

  • Client Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Strana Talent Inc. Full time

    Client Support Specialist - Industrial EquipmentPosition Overview:As a key player in ensuring client satisfaction, you will support both our customers and internal teams to enhance the use of our industrial equipment, drive service revenue, and encourage spare parts sales.Key Responsibilities:Oversee, guide, and educate clients on the setup, functionality,...

  • Client Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Strana Talent Inc. Full time

    Client Support Specialist - Industrial EquipmentPosition Overview:This role focuses on enhancing client satisfaction and service revenue through effective support and communication regarding our industrial equipment.Key Responsibilities:Oversee and instruct clients on the proper installation, operation, and upkeep of equipment. Assess machinery, pinpoint...

  • IT Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Manitoulin Transport Full time

    Job Overview We are seeking a dedicated IT Support Specialist to join our team at Manitoulin Transport. This role is essential in ensuring that our employees have the technical support they need to perform their duties effectively. Key Responsibilities Bilingual Requirement: Proficiency in both French and English is essential. This position requires...

  • Client Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Strana Talent Inc. Full time

    Client Support Specialist - Industrial EquipmentJob Overview:In this role, you will be responsible for enhancing client satisfaction with our machinery while driving service revenue and promoting spare parts sales.Key Responsibilities:Oversee, guide, and instruct clients on the setup, functionality, and upkeep of equipment. Assess machinery, pinpoint service...

  • Client Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Strana Talent Inc. Full time

    Client Support Specialist - Industrial EquipmentJob Overview:As a pivotal member of our team, you will be responsible for enhancing client satisfaction with our industrial machinery while driving service revenue and promoting spare parts sales.Key Responsibilities:Oversee, guide, and instruct clients on the setup, operation, and upkeep of equipment. Assess...

  • Client Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Strana Talent Inc. Full time

    Client Support Specialist - Industrial EquipmentPosition Overview:This role focuses on assisting clients and internal teams to enhance customer satisfaction with our industrial machinery, while driving service revenue and encouraging spare parts sales.Key Responsibilities:Oversee, guide, and educate clients on the setup, functionality, and upkeep of...

  • Client Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Strana Talent Inc. Full time

    Client Support Specialist - Industrial EquipmentPosition Overview:This role involves assisting clients and internal teams to enhance customer satisfaction with our machinery, while driving service revenue and encouraging spare parts sales.Key Responsibilities:Oversee, guide, and instruct clients on the setup, functionality, and upkeep of equipment. Assess...

  • Logistics and Customer Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada RecordXpress Full time

    Logistics and Customer Support SpecialistRecordXpress stands at the forefront of providing exceptional services in secure document destruction and storage solutions for a distinguished clientele. Our mission is to foster an environment of operational excellence that empowers our team members, clients, and the RecordXpress brand.We provide a vibrant and...

  • Accounting Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada CB Canada Full time

    Position: Accounting Support SpecialistLocation: Pointe-ClaireContract Duration: Two-week engagementWork Hours: 35 hours weeklySalary Range: $22.50 to $26.50 per hourKey Responsibilities:Generate financial reportsAssemble payroll dataMaintain Excel spreadsheets for government reimbursement processesQualifications:Prior experience in the accounting...

  • Logistics and Customer Support Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada RecordXpress Full time

    Logistics and Customer Support SpecialistRecordXpress stands at the forefront of providing exceptional services in secure document destruction and storage solutions to a distinguished and loyal clientele. Our mission is to foster an atmosphere of operational excellence that enhances the capabilities of our team members, clients, and RecordXpress.We provide a...