Client Support Specialist

4 weeks ago


PointeClaire, Quebec, Canada Strana Talent Inc. Full time
Client Support Specialist - Industrial Equipment

Job Overview:
As a pivotal member of our team, you will be responsible for enhancing client satisfaction with our industrial machinery while driving service revenue and promoting spare parts sales.

Key Responsibilities:

  • Oversee, guide, and instruct clients on the setup, operation, and upkeep of equipment. Assess machinery, pinpoint service or spare parts requirements, and submit requests to boost quote volume.
  • Engage proactively with clients and sales representatives, reviewing recent orders to uncover opportunities for maintenance visits.
  • Conduct service visits, produce comprehensive reports, and ensure timely billing.
  • Leverage the SalesForce system to issue quotes, manage service reports, update asset information, and collaborate with various departments.
  • Optimize time and resources to reduce overtime and costs while generating valuable service and parts quotes. Identify and inform sales personnel about new equipment opportunities at client sites.
  • Provide insights and training on equipment performance and potential enhancements to sales, engineering, and other field service teams.

Educational Qualifications:
A college or university degree, or equivalent technical training in a relevant field; or a minimum of 5 years of experience in heavy industrial service; or a combination of education and experience focusing on electrical and mechanical systems.

Skills and Experience:

  • Proficient in written and spoken English - Required; French is an asset.
  • Ability to interpret documents, including safety protocols, operational and maintenance guidelines, and technical schematics. Capable of writing routine reports and correspondence, and effectively communicating with client or employee groups - Required/Intermediate.
  • Basic proficiency in applying mathematical concepts such as fractions, percentages, and ratios in practical scenarios - Required/Basic.
  • Significant ingenuity and judgment necessary to navigate complex evaluation factors, interpret results, and make independent decisions - Required/Expert.
  • Produce professional and grammatically accurate technical reports and proposals, requiring minimal revisions by others - Required/Intermediate.
  • Familiarity with general hand tools, measuring devices, pneumatic tools, and other common equipment for industrial maintenance - Preferred/Intermediate.
  • A valid driver's license in the province of residence and eligibility under the company's auto insurance policy - Required.
  • Demonstrated proficiency in common computer applications, including Microsoft products - Required/Intermediate.
  • Experience with SalesForce or similar customer management software - Beneficial.
  • Completion of annual MSHA Vendor Training. Surface and underground product vendor training/certification - Required.

Travel Requirements:
The position necessitates an average of 60% travel. Some international travel may be required, thus a valid passport is essential. Work schedules may be adjusted to allow weekdays off when weekends are worked.

Please note that the masculine gender is used without discrimination and solely for text readability.



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