Customer Service Operations Supervisor

4 weeks ago

Ontario, Oregon, Canada The Dufresne Group Full time

At Dufresne, we strive to create spaces for life's most significant shared experiences. Our unwavering commitment to exceptional service, an outstanding shopping journey, and robust community ties distinguishes us in the industry.

If you are focused on guest satisfaction, results-driven, and eager to enhance the lives of our guests and communities, we invite you to consider a role with Dufresne Furniture and Appliances.

We are currently in search of a Service Supervisor to oversee operations in our organization.

As a Service Supervisor, your primary responsibility will be to uphold Dufresne's reputation as a leader in customer satisfaction. In this capacity, you will manage all service-related expenses and documentation for our guests and vendors, ensuring a superior guest experience.

Dufresne Furniture and Appliances is dedicated to the growth of our team members; we provide:

  • Competitive salary packages
  • Comprehensive benefits, including an assistance program and generous employee discounts
  • Employer-sponsored retirement savings options
  • Opportunities for career advancement and ongoing professional development
  • A dynamic and collaborative workplace environment
  • World-class training programs in sales, leadership, and more
  • The chance to work with a purpose-driven organization recognized as one of Canada's Best Managed Companies
As a Service Supervisor, your responsibilities will include:
  • Delivering exceptional customer service to both internal and external clients
  • Responding to guest inquiries promptly and professionally
  • Assisting guests through the company's resolution process
  • Managing Extended Warranty claims and recoveries
  • Adhering to all safety protocols and regulations
  • Ensuring support levels meet or exceed guest expectations
  • Providing constructive feedback and suggestions regarding customer service or product concerns
  • Addressing guest inquiries during inspections
  • Evaluating and managing damaged merchandise, determining whether items can be repaired or need replacement
  • Coordinating schedules for transfers
  • Supporting drivers with stock inflow and managing transportation supplies
To be successful in this role, you will possess:
  • A High School Diploma with 1-2 years of experience in customer service preferred
  • Proficient computer skills, including familiarity with Microsoft Office and the ability to learn proprietary software
  • Strong verbal communication skills and telephone etiquette, with the ability to negotiate respectfully
  • The ability to maintain composure and perform well under pressure
  • Excellent organizational skills with the capability to prioritize tasks effectively
  • Strong decision-making and problem-solving abilities
  • A valid Class G Driver's license with a clean driving record
  • A Criminal Record Check will be necessary

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