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E-Commerce Department Supervisor
3 months ago
Position Overview...
The E-Commerce Department Supervisor is responsible for delivering exceptional customer service by assisting shoppers in fulfilling their online grocery needs. This role involves actively participating in the overall operations for Online Grocery and collaborating with OMNI Associates to ensure a seamless shopping experience. The Supervisor will work within a team to strategically manage tasks based on customer demand and operational workflow.
Key Responsibilities...
- Facilitates the training and growth of all OMNI Associates.
- Manages Back Office Setup, which includes reviewing future grocery order summaries, daily pickup reports, confirming daily orders, identifying payment discrepancies, determining workload by category, assigning tasks to CFAs, updating staging boards, and preparing handheld devices/printers for CFAs.
- Regularly checks for action items through internal communication platforms.
- Completes daily order picks as needed and oversees post-pick activities, such as organizing service stations, cleaning totes, maintaining e-commerce cleanliness standards, and ensuring the Back Office is organized and prepared for the following day. The cleanliness standards expected in this role are comparable to those of a fresh food associate.
- Sets a positive example by greeting all customers courteously and assisting them in discovering products, navigating the store, and making informed purchasing decisions.
Essential Qualifications...
Must be 16 years of age or older.
Preferred Qualifications...
Walmart Canada is committed to accommodating the disability-related needs of applicants and associates as required by law.
Location...
Primary location details are not disclosed.
Current Associates...
Existing Walmart associates should log into their Workday account to explore job opportunities.
