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Guest Services Representative
2 months ago
Unlock the Art of Exceptional Guest Experiences
At Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Services Associate, you'll play a vital role in delivering unforgettable experiences for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression, from registration to checkout.
Key Responsibilities:
- Extend hospitality with heart, providing warm welcomes and exceptional service to guests from around the world.
- Guide guests through the registration process, issue unit keys, and share information about the resort and nearby attractions.
- Process cash and credit card transactions with precision, following established procedures.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete all check-out procedures, verifying correct charges and credits in guest folios.
- Reserve and confirm reservations for individuals and/or groups.
- Provide guests with room rate quotes and respond to inquiries and concerns with speed and accuracy.
What We're Looking For:
- A professional appearance and a positive, can-do attitude.
- Excellent communication skills, with the ability to read, write, and understand English.
- The ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash handling procedures.
- The ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organization skills.
- Basic computer and office skills.
Compensation and Benefits:
The hourly rate for this role is $23.34. As a valued member of our team, you'll enjoy a comprehensive benefits package, including opportunities for growth and development.
Why Travel + Leisure Co.?
We're a global leader in the vacation ownership industry, with a passion for delivering exceptional experiences for our guests. Our inclusive environment is built on a foundation of excellence, fun, and mutual support. Join our team and build a career where memories start with you.
