Guest Services Captain

2 days ago

Whistler, British Columbia, Canada Accor Full time
Job Title: Guest Services Captain

At Fairmont Chateau Whistler, we are seeking a highly skilled and experienced Guest Services Captain to join our team. As a key member of our hospitality team, you will be responsible for leading and supervising the Guest Services team, ensuring that all service standards are met and exceeded.

Key Responsibilities:
  • Lead and supervise the Guest Services team to deliver exceptional guest experiences
  • Handle guest concerns and complaints in a professional and timely manner
  • Attend regular departmental meetings to stay informed and aligned with hotel operations
  • Assist in managing the departmental budget and scheduling colleagues
  • Balance operational, administrative, and colleague needs to ensure seamless guest experiences
  • Provide guests with accurate and helpful information about hotel facilities and services
Requirements:
  • Previous leadership experience in guest services or a related field
  • Previous experience with Property Management Systems (PMS) and Microsoft Windows applications
  • Valid BC Driver's License and professional presentation
Perks and Benefits:
  • Subsidized staff accommodation provided
  • Complimentary meal in our staff cafeteria per shift
  • Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
  • Hotel leisure benefits including Golf/Ski passes
Why Work for Accor?

We are an inclusive company that values diversity and promotes equal opportunities. We offer a dynamic and supportive work environment, where you can grow and develop your skills and career. Join our team and become part of a global hospitality leader that values its employees and provides opportunities for advancement and professional growth.

  • Guest Services Captain

    6 days ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our hospitality team, you will be responsible for leading and supervising the Guest Services team, ensuring all service standards are followed, and providing...

  • Guest Services Captain

    6 days ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our hospitality team, you will be responsible for leading and supervising the Guest Services team, ensuring all service standards are followed, and providing...

  • Guest Services Captain

    7 days ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our hospitality team, you will be responsible for leading and supervising the Guest Services team, ensuring that all service standards are followed, and providing...

  • Guest Services Captain

    1 week ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our hospitality team, you will be responsible for leading and supervising the Guest Services team, ensuring that all service standards are followed, and providing...

  • Guest Services Captain

    2 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our leadership team, you will be responsible for leading and supervising the Guest Services team, ensuring all service standards are followed, and providing...

  • Guest Services Captain

    2 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our leadership team, you will be responsible for leading and supervising the Guest Services team, ensuring all service standards are followed, and providing...

  • Guest Services Captain

    5 days ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our leadership team, you will be responsible for leading and supervising the Guest Services team, ensuring that all service standards are followed, and providing...

  • Guest Services Captain

    5 days ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our leadership team, you will be responsible for leading and supervising the Guest Services team, ensuring that all service standards are followed, and providing...

  • Guest Services Captain

    3 days ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our leadership team, you will be responsible for leading and supervising the Guest Services team, ensuring that all service standards are followed, and providing...

  • Guest Services Captain

    4 days ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our leadership team, you will be responsible for leading and supervising the Guest Services team, ensuring that all service standards are followed, and providing...

  • Bell Captain

    3 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.About the Role:We are seeking a highly skilled and experienced...

  • Bell Captain

    3 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.About the Role:We are seeking a highly skilled and experienced...

  • Bell Captain

    8 hours ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners.About the LocationWhistler, British Columbia, is a picturesque mountain resort town that offers a...

  • Bell Captain

    4 hours ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners.About the LocationWhistler, British Columbia, is a picturesque mountain resort town that offers a...

  • Bell Captain

    3 days ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we're seeking a talented individual to join our dynamic team as a Bell Captain.About the Role:The Bell...

  • Bell Captain

    2 days ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we're seeking a talented individual to join our dynamic team as a Bell Captain.About the Role:The Bell...

  • Bell Captain

    1 week ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these exceptional experiences is...

  • Bell Captain

    1 week ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these exceptional experiences is...

  • Dining Services Captain

    3 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    Job Summary:The In-Room Dining Captain is a key member of our Food and Beverage team, responsible for ensuring the smooth operation of our In-Room Dining department. This role requires strong leadership and organizational skills, with a focus on delivering exceptional guest experiences.Key Responsibilities:Manage daily operations of the In-Room Dining...

  • Dining Services Captain

    3 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    Job Summary:The In-Room Dining Captain is a key member of our Food and Beverage team, responsible for ensuring the smooth operation of our In-Room Dining department. This role requires strong leadership and organizational skills, with a focus on delivering exceptional guest experiences.Key Responsibilities:Manage daily operations of the In-Room Dining...