Insurance Client Support Specialist
2 weeks ago
We are seeking a highly motivated and organized Client Support professional to join our team at Cowan Insurance Group. As a Client Support specialist, you will be responsible for providing exceptional customer service to our personal insurance customers and insurance markets.
Key Responsibilities:- Review and process renewals in our broker management system Epic
- Quote client policies in Applied Rating Services
- Review policies for gaps in coverage and identify coverage enhancement opportunities
- Process varied terms notices received from our carriers
- Review new business and renewal policies to ensure accuracy and completeness
- Follow up with insurance carriers for late renewals
- RIBO license or ability to obtain RIBO an asset
- CAIB or CIP designations (or working toward designations) would be an asset
- Strong communication skills; written and verbal
- Excellent communication skills
- Ability to manage high volume while maintaining attention to detail
- Professional, proactive, and positive work attitude is essential
- Proficiency with Microsoft Office Products
- Experience with EPIC would be an asset
Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees hired out of 6 locations across Canada, we're proud to have been named one of Canada's Best Managed Companies since 2012.
We partner with leading national and international insurance companies to deliver insurance and risk management solutions to businesses, organizations, and individuals. We advise on and create retirement, group benefits, disability management, and international benefits programs for employee groups.
We also offer wealth and asset management as well as financial and succession planning services to individuals and specialize in property, casualty, and credit insurance.
Our award-winning workplace culture is built on integrity, challenge, and growth. We believe in our employees' potential and offer learning opportunities and mentoring to help them develop their expertise.
We offer a comprehensive benefits plan, company-matched retirement savings plan, company-paid training and development courses, community involvement, and a competitive salary.
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