Insurance Manager
2 months ago
Reporting to the Director, Personal Insurance, the Insurance Manager will be responsible for the development and support of a service team consisting of front-line employees, coordinating their activities to ensure service standards and new business goals are met while focusing on client retention and efficiency. The Insurance Manager will be involved in the development of processes and implementation within the teams and providing day-to-day guidance and leadership. This individual will work with the Director to identify gaps in efficiency and enhance the overall client experience.
Key Responsibilities:- Lead, guide and motivate your team through effective communications, coaching, training and development
- Foster a work environment that encourages individual and team success
- Effectively manage workloads and monitor through regular quality review exercises to ensure the team is adhering to established service and quality standards
- Complete monthly statistical analysis and reporting on key metrics
- Determine areas of improvement for employees, providing additional training as needed
- Work with other leaders on the team to set key team strategic initiatives and metrics to support the overall corporate business plan
- Maintain key relationships and collaborate with representatives from various markets related to personal insurance
- Regularly share market information including industry/coverage trends with direct reports and other colleagues to stay ahead of the curve
- Minimum of 5 years previous insurance experience
- RIBO licensed
- CAIB OR CIP designation (or working towards designation) would be an asset
- Results driven and collaborative
- Previous management/leadership experience an asset
- Strong communication (verbal/written), negotiation and interpersonal skills
- Ability to multi-task, be flexible, and move from one priority to another while maintaining a high level of accuracy and attention to detail
- Energetic, self-motivated and comfortable with changes
- Creative problems solving abilities
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.
Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration.
What We Offer:- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment
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Cambridge, Ontario, Canada Cowan Insurance Group Full timeAbout Cowan Insurance GroupCowan Insurance Group is a leading Canadian-owned insurance company that has been serving clients since 1927. Our team of experts provides innovative, customized insurance and risk management solutions for businesses and individuals.
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