Information Technology Administrator

3 weeks ago

Toronto, Ontario, Canada Ontario English Catholic Teachers' Association Full time

Job Summary

The Ontario English Catholic Teachers' Association is seeking a highly skilled and experienced Information Technology Administrator to join our team. As a key member of our IT department, you will be responsible for providing comprehensive end-user and networking support to our staff.

Key Responsibilities

  • Provide exceptional customer service to staff members regarding technological issues, primarily via remote calls, email, and in-person.
  • Collaborate with colleagues in the IT department to ensure seamless delivery of IT services.
  • Maintain, troubleshoot, repair, and administer local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet, and peripheral equipment.
  • Manage and maintain both on-premises and cloud-based infrastructure, ensuring high availability, reliability, and security.
  • Administer and maintain physical and virtualized systems on various platforms, including Unix/Linux, Windows, and Apple OS/X.
  • Administer servers, networks, storage systems, and other IT infrastructure components.
  • Deploy, configure, and upgrade hardware, software, and operating systems across various platforms.
  • Monitor system performance, troubleshoot issues, and perform root cause analysis to identify and resolve problems.
  • Implement and maintain backup, disaster recovery, and business continuity plans.
  • Provide 2nd and 3rd-level technical support as required, logging, tracking, and resolving issues.
  • Execute configuration changes, patching/upgrading, and day-to-day administration/monitoring of applicable domain technologies.
  • Investigate and troubleshoot network connectivity issues.
  • Analyze network connectivity events, assessing risk and impact, and report findings.
  • Provide fundamental IT training to staff and deliver robust support to both onsite and remote users.
  • Assist in procurement and research of hardware upgrades.
  • Execute other duties as assigned.

Requirements

  • Diploma in Computer Technology or related field from a recognized post-secondary institution or technical institution.
  • Five (5) years of related experience.
  • Advanced knowledge of LAN/WAN/VPN technologies, network protocols, and computer and network security protocols.
  • Knowledge of Windows 11, MacOS, Office 365, Cvent, TeamViewer, Adobe Acrobat, and Cisco Networking Software, and Watchguard XTM Pro Firewall.
  • Knowledge of networking concepts and protocols, CCNA or equivalent is an asset.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with internal and external users.
  • Ability to maintain strict confidentiality when handling sensitive information.
  • Demonstrated ability to make independent decisions using sound judgment.
  • Strong analytical and organizational abilities with mindfulness.

What We Offer

The Ontario English Catholic Teachers' Association offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment and encourage applications from qualified candidates who self-identify as Indigenous, Black, or a member of a racialized community, or who have a disability.

How to Apply

Qualified candidates are required to submit their resume electronically to the attention of Cindy Robidoux, Manager of Executive Administration and Human Resources.

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