Client Relations Coordinator

4 weeks ago

Calgary, Alberta, Canada Ticketmaster Canada LP Full time

POSITION OVERVIEW

The Client Relations Coordinator will be responsible for providing exceptional support to clients in their daily operations concerning ticketing systems and related products. This position is tasked with upholding established service standards and requires proactive follow-up with national teams to ensure prompt resolution of issues for our diverse clientele. Additional duties include training, sharing best practices, and offering comprehensive operational assistance, including installations and system upgrades.

KEY RESPONSIBILITIES

Client Support

  • Cultivate and sustain strong client relationships while consistently meeting and surpassing service level expectations.
  • Coordinate on-site and off-site upgrades and hardware replacements.
  • Guide and inform clients within established protocols to ensure effective solutions for any technical inquiries or concerns.
  • Maintain accurate customer contact records for effective tracking and reporting.
  • Provide on-site event assistance and after-hours support as required.

Ticketmaster ONE, Host System & Access Control Assistance

  • Stay informed about the Ticketmaster ONE web portal functionalities.
  • Keep abreast of new software and product updates for HOST, TM1 Entry, Archtics, Account Manager, and other technology solutions.
  • Generate and modify reports, including Autypes, Repgens, Mopreps, and other advanced analytics.
  • Support client onboarding and ongoing system maintenance.
  • Serve as a knowledgeable resource in all aspects of access control products.
  • Possess a foundational understanding of Event Programming as it pertains to sales channels and consumer experiences.
  • Identify and assist in the resolution of event-related discrepancies.

Product Assistance

  • Communicate updates and new features of TM products to clients.
  • Provide guidance and best practices for all TM products to clients.
  • Assist in the creation of new manifests.
  • Conduct initial and ongoing training on new features and functionalities.
  • Utilize troubleshooting techniques to determine the root causes of issues.
  • Facilitate coordination of networking issues between clients and internal IT teams.

This job description may evolve to align with business needs and priorities. In addition to the responsibilities outlined above, the role may encompass additional projects and team support as necessary.

REQUIRED QUALIFICATIONS

  • A minimum of 2 years' experience in an office setting, ideally in customer or client support roles.
  • Familiarity with the Ticketmaster system or other ticketing platforms is advantageous.
  • Experience in Box Office operations is a plus.
  • Detail-oriented with the ability to manage multiple tasks and competing priorities.
  • Strong verbal and written communication skills.
  • Proficient in Microsoft Word, PowerPoint, and Excel.
  • A genuine enthusiasm for live events and a commitment to enhancing the client experience.
  • Knowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is beneficial.
  • A degree of creativity, independence, and problem-solving skills is essential.

PERSONAL ATTRIBUTES

  • Business Insight – Ability to apply general business concepts and leverage external networks to understand market dynamics.
  • Innovative Problem Solving – Proactively seeking solutions and maintaining a balanced perspective while considering all aspects of an issue.
  • Organizational Proficiency – Capable of managing competing priorities across various teams and projects.
  • Collaborative Teamwork – Engaging with colleagues respectfully and sharing information to achieve common goals.

CULTURE AT TICKETMASTER

As part of Live Nation Entertainment, the largest live entertainment company globally, we are dedicated to connecting people with the live events they cherish. Our commitment to diversity and inclusion ensures that all employees can express their authentic selves and thrive in a supportive environment.

EQUAL OPPORTUNITIES

We are committed to fostering an inclusive workplace and encourage applications from individuals of all backgrounds. We value talent and strive to provide reasonable accommodations for qualified individuals with disabilities throughout the application process.

  • Client Relations Coordinator

    4 weeks ago

    Calgary, Alberta, Canada Jayman BUILT Full time

    Recognized as a leading builder in the industry.Envision a fulfilling career with us.Jayman BUILT, a premier home construction company, is currently seeking a Client Relations Coordinator to join our Multi-Family division.As a Client Relations Coordinator, you will be meticulous, proactive, and possess a strong commitment to enhancing the Customer...

  • Client Relations Coordinator

    4 weeks ago

    Calgary, Alberta, Canada Jayman BUILT Full time

    Recognized as a leading builder in the industry.Envision a fulfilling career with us.Jayman BUILT, a premier home construction company, is currently seeking a Client Relations Coordinator to join our Multi-Family division.As a Client Relations Coordinator, you will be meticulous, proactive, and possess a strong commitment to enhancing the Customer...

  • Client Relations Coordinator

    4 weeks ago

    Calgary, Alberta, Canada Ticketmaster Canada LP Full time

    POSITION OVERVIEW The Client Relations Coordinator will provide essential services to assist clients with their daily operations involving ticketing systems and related products. This position is accountable for upholding established service standards and is expected to liaise with national teams to guarantee prompt resolution of issues for our diverse...

  • Client Relations Coordinator

    4 weeks ago

    Calgary, Alberta, Canada McInnis & Holloway Funeral Homes Full time

    McInnis & Holloway Funeral Homes, a family-owned establishment with a rich history in the Calgary community and a leader in the funeral services sector for over 120 years, is on the lookout for a dedicated and skilled individual to become part of our dynamic and expanding team in the position of Client Relations Coordinator. With 10 locations in the Calgary...

  • Client Relations Coordinator

    4 weeks ago

    Calgary, Alberta, Canada Ticketmaster Canada LP Full time

    POSITION OVERVIEW The Client Relations Coordinator will be responsible for delivering exceptional services to meet the daily operational needs of clients utilizing ticketing systems and related products. This position is crucial in upholding established service standards and involves regular follow-ups with national teams to ensure prompt resolution of...

  • Client Relations Coordinator

    4 weeks ago

    Calgary, Alberta, Canada DMC Recruitment Full time

    DMC Recruitment Group is partnering with a prominent supplier of construction materials to find a Sales Coordinator for the Calgary region, specifically in High River. This position offers a competitive salary, an attractive bonus structure, and a range of benefits.About Our Client:Our client is recognized as a leading provider of construction materials,...

  • Client Relations Specialist

    4 weeks ago

    Calgary, Alberta, Canada Nexus Immigration & Recruitment Full time

    Job OverviewThe position of Customer Service Assistant at Nexus Immigration & Recruitment involves providing exceptional support and assistance to clients. This role is vital in ensuring that clients receive the information and services they need in a timely and efficient manner.Employment DetailsEmployment Duration: PermanentWorking Language: EnglishWork...

  • Client Relations Manager

    4 weeks ago

    Calgary, Alberta, Canada Kaiser Foods (Alberta) Ltd. Full time

    Service Delivery ManagerEducation: College/CEGEPKey Responsibilities:Oversee and coordinate the operations of service-oriented establishments catering to corporate clientsOffer specialized knowledge to address client requirements effectivelyResolve technical issues to support team members in accordance with established protocolsRecruit, train, guide, and...

  • Client Relations Specialist

    4 weeks ago

    Calgary, Alberta, Canada Westlake Full time

    Become a valued member of Westlake Pipe & Fittings, a prominent manufacturer in North America dedicated to improving lives through innovative solutions and community engagement.POSITION OVERVIEWAs a Client Relations Specialist, you will be instrumental in fostering robust customer connections and ensuring seamless order management. Working under the...

  • Client Relations Coordinator

    4 weeks ago

    Calgary, Alberta, Canada David's Bridal Full time

    Become a part of the David's Bridal familyWe are seeking a dedicated customer service associate to deliver outstanding support to our clientele. If you possess retail experience and a commitment to ensuring every customer feels valued, we would love to connect with you.Greet all visitors with warmth and a positive attitudeFacilitate customer flow to ensure a...

  • Client Relations Specialist

    2 weeks ago

    Calgary, Alberta, Canada AGAT Laboratories Full time

    Job DescriptionJob SummaryThe Client Services Manager provides strategic leadership to the Client Services Team by directing the overall client experience. They train, coach, and mentor staff on how to deliver exceptional customer service.Key ResponsibilitiesDevelop and implement customer service strategies to enhance client satisfaction and loyalty.Manage...

  • Client Relations Specialist

    2 weeks ago

    Calgary, Alberta, Canada AGAT Laboratories Full time

    Job DescriptionJob SummaryThe Client Services Manager provides strategic leadership to the Client Services Team by directing the overall client experience. They train, coach, and mentor staff on how to deliver exceptional customer service.Key ResponsibilitiesDevelop and implement customer service strategies to enhance client satisfaction and loyalty.Manage...

  • Client Relations Specialist

    4 weeks ago

    Calgary, Alberta, Canada McInnis & Holloway Funeral Homes Full time

    McInnis & Holloway Funeral Homes, a family-operated establishment with a rich history in the Calgary community and a leader in the funeral services sector for over a century, is in search of a committed and skilled individual to become part of our vibrant and expanding team as a Client Relations Specialist. This position provides a diverse range of daily...

  • Client Relations Specialist

    4 weeks ago

    Calgary, Alberta, Canada McInnis & Holloway Funeral Homes Full time

    McInnis & Holloway Funeral Homes, a family-operated establishment that has been an integral part of the Calgary community and a leader in the funeral services sector for over 120 years, is in search of a committed and skilled individual to join our vibrant and expanding team as a Client Relations Specialist. With multiple locations in the Calgary area and a...

  • Client Relations Specialist

    4 weeks ago

    Calgary, Alberta, Canada McInnis & Holloway Funeral Homes Full time

    McInnis & Holloway Funeral Homes, a family-owned establishment that has served the Calgary community for over 120 years and is a leader in the funeral services sector, is looking for a dedicated and skilled individual to join our dynamic and expanding team as a Client Relations Specialist. With multiple locations in the Calgary area and a team of over 130...

  • Client Relations Specialist

    4 weeks ago

    Calgary, Alberta, Canada Fox Racing Full time

    The Fox Racing Operations team is dedicated to providing exceptional service to clients, sales personnel, and management to meet organizational sales objectives. Unlike conventional Customer Service teams that primarily address product and order-related concerns, the Fox Sales Operations & Customer Success team takes a proactive approach, engaging with...

  • Client Relations Specialist

    4 weeks ago

    Calgary, Alberta, Canada ParaMed Home Health Care Full time

    Job OverviewIn the role of a Coordinator, you will serve as the main liaison for clients and field personnel, delivering exceptional customer service as you connect clients requiring assistance with suitable field staff.Benefits of Working HereRecognition and Celebration initiativesFlexible part-time and full-time positionsComprehensive health and dental...

  • Client Relations Specialist

    4 weeks ago

    Calgary, Alberta, Canada ParaMed Home Health Care Full time

    Job OverviewIn the role of a Coordinator, you will serve as the main liaison for clients and field personnel, providing exceptional customer service as you connect clients requiring assistance with suitable field staff.Benefits of Working HerePrograms for Celebration and RecognitionFlexible part-time and full-time positions availableComprehensive health and...

  • Client Relations Specialist

    4 weeks ago

    Calgary, Alberta, Canada ParaMed Home Health Care Full time

    Job OverviewIn the role of Coordinator, you will serve as the main liaison for clients and field personnel, delivering exceptional customer service as you connect clients requiring assistance with suitable field staff.Why This Opportunity Stands OutRecognition and Celebration initiativesFlexible part-time and full-time positions availableComprehensive health...

  • Head of Client Relations

    4 weeks ago

    Calgary, Alberta, Canada Northweather Full time

    Head of Client Relations at Northweather Advocacy Marketing AgencyNorthweather is a leading advocacy marketing agency dedicated to partnering with progressive organizations, nonprofits, and charitable entities to promote, market, and advocate for meaningful causes. We are on the lookout for a skilled professional to take on the role of Head of Client...