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Client Relations Coordinator
3 months ago
Recognized as a leading builder in the industry.
Envision a fulfilling career with us.
Jayman BUILT, a premier home construction company, is currently seeking a Client Relations Coordinator to join our Multi-Family division.
As a Client Relations Coordinator, you will be meticulous, proactive, and possess a strong commitment to enhancing the Customer Experience. Your enthusiasm for contributing to a team dedicated to helping individuals find their ideal home is essential. You are prepared to engage in hands-on work and embrace challenges, understanding that customer satisfaction is paramount.
Are you ready to become a vital part of our team and ensure our clients have an outstanding experience?
A DAY IN THE LIFE OF A CLIENT RELATIONS COORDINATOR- Arrange meetings with clients
- Coordinate various contractors to fulfill service requests
- Exhibit professionalism in both appearance and conduct while on-site
- Oversee the completion of both 2-month and 11-month service requests
- Demonstrate strong organizational skills while managing unexpected or urgent calls
- Adhere to company processes and protocols to guarantee excellence in Customer Experience
- Maintain and service company Sales Centres and Show Homes
- Conduct a variety of hands-on repairs in client residences
- Foster a collaborative environment through effective communication with clients, contractors, and team members
- Versatile maintenance skills – capable in multiple trades
- Ability to utilize personal tools for necessary tasks
- Proactive mindset with the ability to adapt to changing priorities
- Exceptional attention to detail
- Strong sense of urgency and capability to meet deadlines
- Well-developed communication abilities
- Outstanding customer service skills
- Post-secondary education or certification in building trades is an asset
- 3-5 years of experience in warranty and service roles with a general understanding of industry standards is advantageous
- Familiarity with technology, including tablets and basic office software, is beneficial
- Demonstrated respect for clients, contractors, and team members, even in challenging situations
- Valid Driver's license is required
- Competitive salary range
- Annual bonus potential based on customer satisfaction and performance
- Additional opportunities for performance-based bonuses throughout the year
- Company vehicle provided
- Participation in a unique employee investment program
- Employee matching group retirement savings program
- Flexible health and dental benefits
- Customized training and development programs
- Opportunities for career growth and advancement
- Employee discounts
- On-site fitness facilities
- Social events and team-building activities
For over four decades, Jayman BUILT has proudly established itself as a leader in the home building sector. Join our award-winning team and contribute to our exceptional legacy.