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Client Relations Coordinator

3 months ago


Calgary, Alberta, Canada Jayman BUILT Full time

Recognized as a leading builder in the industry.

Envision a fulfilling career with us.

Jayman BUILT, a premier home construction company, is currently seeking a Client Relations Coordinator to join our Multi-Family division.

As a Client Relations Coordinator, you will be meticulous, proactive, and possess a strong commitment to enhancing the Customer Experience. Your enthusiasm for contributing to a team dedicated to helping individuals find their ideal home is essential. You are prepared to engage in hands-on work and embrace challenges, understanding that customer satisfaction is paramount.

Are you ready to become a vital part of our team and ensure our clients have an outstanding experience?

A DAY IN THE LIFE OF A CLIENT RELATIONS COORDINATOR
  • Arrange meetings with clients
  • Coordinate various contractors to fulfill service requests
  • Exhibit professionalism in both appearance and conduct while on-site
  • Oversee the completion of both 2-month and 11-month service requests
  • Demonstrate strong organizational skills while managing unexpected or urgent calls
  • Adhere to company processes and protocols to guarantee excellence in Customer Experience
  • Maintain and service company Sales Centres and Show Homes
  • Conduct a variety of hands-on repairs in client residences
  • Foster a collaborative environment through effective communication with clients, contractors, and team members
WHAT YOU BRING TO THE TABLE:
  • Versatile maintenance skills – capable in multiple trades
  • Ability to utilize personal tools for necessary tasks
  • Proactive mindset with the ability to adapt to changing priorities
  • Exceptional attention to detail
  • Strong sense of urgency and capability to meet deadlines
  • Well-developed communication abilities
  • Outstanding customer service skills
  • Post-secondary education or certification in building trades is an asset
  • 3-5 years of experience in warranty and service roles with a general understanding of industry standards is advantageous
  • Familiarity with technology, including tablets and basic office software, is beneficial
  • Demonstrated respect for clients, contractors, and team members, even in challenging situations
  • Valid Driver's license is required
As a recognized leader in the industry, we offer:
  • Competitive salary range
  • Annual bonus potential based on customer satisfaction and performance
  • Additional opportunities for performance-based bonuses throughout the year
  • Company vehicle provided
  • Participation in a unique employee investment program
  • Employee matching group retirement savings program
  • Flexible health and dental benefits
  • Customized training and development programs
  • Opportunities for career growth and advancement
  • Employee discounts
  • On-site fitness facilities
  • Social events and team-building activities

For over four decades, Jayman BUILT has proudly established itself as a leader in the home building sector. Join our award-winning team and contribute to our exceptional legacy.