Digital Infrastructure Specialist

2 weeks ago

Canada Alberta Financial Services Corporation Full time
About the Role

We are seeking a highly skilled Digital Infrastructure Specialist to join our team at Alberta Financial Services Corporation. As a key member of our Digital Services Foundation team, you will be responsible for monitoring and performing frontline systems diagnostics, providing on-call advice and assistance to users, and implementing changes into the virtualization environment.

Key Responsibilities
  • Provide on-call advice and assistance to users to resolve accurately assigned Service Desk calls within the agreed service levels and ensure call notes are accurate, complete, and updated daily.
  • Following infrastructure operations procedures for implementing changes into the virtualization environment, developing, and supporting installation/implementation, and recommending system changes and enhancements as required.
  • Assist with quality assurance for Infrastructure deliverables and project deliverables to be transitioned into baseline support and installation documentation, implementation plans to make changes to the infrastructure environment.
  • Support problem management activities to determine root-cause and implementing solutions to maximize reliability of hybrid cloud infrastructure.
  • Complete and provide detailed work plans within Azure DevOps, time estimates for technical solutions and timely reporting and weekly status updates.
  • Conduct on-premise and cloud management platform updates and improvements with focus on higher levels of automation on alerting.
  • Ensure that all alerts are acknowledged and addressed timely as well as perform tuning activities where needed and as directed. Communicate to newer team members what the management platforms are for.
  • Collaborate with business representatives on post maintenance validations and peers on processes, standards, best practices, efficiency improvements in a collaborating capacity.
  • Collaborate with other Digital Services team members, Infrastructure Operations Analysts, Database Analysts, and Digital Services Maintenance.
  • Establish connectivity and uptime service level agreements.
Requirements
  • Degree or diploma in Computer Science or Technology.
  • 5 years of IT systems administrative experience.
  • Certifications specifically related to areas of expertise are highly desirable.
  • Experience working in a multi-vendor environment is considered a definite asset.

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