Digital Infrastructure Specialist

3 days ago


Canada Alberta Financial Services Corporation Full time
About the Role

We are seeking a highly skilled Digital Infrastructure Specialist to join our team at Alberta Financial Services Corporation. As a key member of our Digital Services Foundation team, you will be responsible for monitoring and performing frontline systems diagnostics, assisting in problem resolution, and providing key services to our clients in a multi-provincial model.

Key Responsibilities
  • Provide on-call advice and assistance to users to resolve assigned Service Desk calls within agreed service levels.
  • Implement changes into the virtualization environment, develop and support installation/implementation, and recommend system changes and enhancements as required.
  • Assist with quality assurance for Infrastructure deliverables and project deliverables to be transitioned into baseline support and installation documentation.
  • Support problem management activities to determine root-cause and implement solutions to maximize reliability of hybrid cloud infrastructure.
  • Complete and provide detailed work plans within Azure DevOps, time estimates for technical solutions, and timely reporting and weekly status updates.
  • Conduct on-premise and cloud management platform updates and improvements with a focus on higher levels of automation on alerting.
  • Ensure that all alerts are acknowledged and addressed timely, perform tuning activities where needed, and communicate to newer team members what the management platforms are for.
  • Collaborate with business representatives on post-maintenance validations and peers on processes, standards, best practices, efficiency improvements in a collaborating capacity.
  • Collaborate with other Digital Services team members, Infrastructure Operations Analysts, Database Analysts, and Digital Services Maintenance.
  • Establish connectivity and uptime service level agreements.
Requirements
  • Holds self and others accountable to meet commitments.


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