Guest Services Representative
7 days ago
Join our team at Fairmont Chateau Laurier in Ottawa, Canada, as a Guest Services Agent. This role is perfect for individuals who are passionate about delivering exceptional customer service and creating memorable experiences for our guests.
Key Responsibilities:- Provide outstanding service to internal and external guests, ensuring their needs are met and exceeded.
- Assist with tour check-ins, greet tour guides and groups, and generate reports for other departments as required.
- Register and checkout hotel guests, ensuring all service standards are followed.
- Act as an ambassador of Fairmont Chateau Laurier, promoting our brand and values.
- Perform daily duties, including key tasks and responsibilities, under the guidance of the Front Desk Manager and Guest Services Manager.
- Fluency in both official languages (English and French) is a requirement.
- Previous Front Desk Agent experience in a similar environment is essential.
- Excellent verbal and written communication skills, with the ability to handle cash effectively and accurately.
- Computer literacy, with exposure to Opera, Property Manager, and Delphi, Word, and Excel is preferred.
- Active listening, self-starter, and ability to make decisions and take initiative.
- Ability to type 40 words per minute and work in a fast-paced environment.
We are an inclusive company, committed to diversity and inclusion. Our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and offer a supportive work environment that allows you to grow and learn every day.
At Accor, we believe in making a difference through our Corporate Social Responsibility activities, like Planet 21. We offer a range of benefits, including a food and beverage discount, employee benefit card, and learning programs through our academies.
Join our team and discover a world of possibilities with Accor. #BELIMITLESS
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