Customer Engagement Officer

3 weeks ago

Kamloops, British Columbia, Canada Motion Full time

Join us as a Client Care Specialist if:

You excel at managing multiple tasks simultaneously, effortlessly balancing various projects, demands, and deadlines without feeling overwhelmed. With a few years of experience in customer-facing roles, you are eager to leverage your dedication to exceptional service in a position that allows you to make a meaningful difference in our community.

About Motion:

As a Canadian-owned and operated entity, Motion stands as the premier provider of comprehensive mobility and accessibility solutions in Canada. For over 35 years, we have been dedicated to serving communities across various provinces through our extensive network of locations. Our team of knowledgeable and compassionate experts is committed to supporting individuals and their caregivers by providing solutions that enhance accessibility for all. Our offerings include a wide range of products such as wheelchairs, mobility scooters, power lift recliners, and more, ensuring independence and safety for clients of all ages.

The Role:

We are seeking a dedicated and empathetic Client Care Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences to our valued clients, their families, and the healthcare professionals involved in their care. Your focus will be on creating a welcoming environment, ensuring that clients feel supported and valued. You will also play a crucial role in enhancing operational efficiency and collaborating with colleagues across various departments.

What’s in it for You:

Growth Opportunities. This position offers you the chance to gain in-depth knowledge of our industry, engage in various aspects of our operations, and take charge of your professional development. You will learn about our products and services while collaborating with healthcare providers and colleagues to ensure an outstanding client experience.

Impact. Each day presents a new opportunity to positively influence the lives of our clients. At Motion, you will find profound professional fulfillment knowing that your contributions are meaningful to individuals in your community.

Professional Development and Networking. We foster an environment of continuous learning and skill enhancement. You will have:

  • Access to our internal Learning Portal, featuring a comprehensive library of training resources on our products, processes, and professional development topics.
  • Opportunities to collaborate with industry leaders who will support your growth and provide you with the necessary tools for success.
  • Chances to participate in industry events, including Motion's Rehab Expos, where you can network with vendors, occupational therapists, and peers.

How You Will Spend Your Days:

  • Enhancing Customer Experience. You will engage with clients and visitors, ensuring their needs are met on-site. You will manage phone and email communications in a friendly and helpful manner.
  • Collaboration. You will work closely with Service Technicians and Sales Consultants to oversee client order administration, including processing payments and managing billing as necessary.
  • Coordination. You will ensure that all details regarding timing, information, and expectations are accurate and communicated effectively. Following up with clients to confirm the completeness and accuracy of all necessary paperwork will be part of your responsibilities.

What You Bring:

  • Experience. You have a background in a fast-paced office or customer service environment. You are adept at prioritizing and managing various tasks that arise throughout the day. Proficiency in Microsoft Office Suite and the ability to quickly learn new software are essential.
  • Interpersonal Skills. You enjoy building relationships and excel at finding the best solutions for customers. Your communication skills are professional and adaptable, allowing you to respond to urgent inquiries with empathy and compassion.
  • Additional Requirements. A clean criminal background check and bondability are necessary.

What We Offer:

At Motion, we are committed to providing our employees with a competitive benefits and rewards package, including:

  • Attractive compensation with a salary range reflective of skills and experience.
  • Eligibility for a comprehensive benefits package.
  • Generous vacation and personal days.
  • Retirement savings plan matching.
  • Support for maternity and parental leave.
  • Employee Assistance Program.
  • Discount programs for employees.
  • Recognition for tenure through our Milestone Program.
  • Referral bonuses for employee recommendations.
  • Reimbursement for professional development.
  • Access to a company bonus plan.
  • Discounts on fitness memberships.

  • Community Engagement Specialist

    3 weeks ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Job Title: Community Engagement SpecialistThompson Rivers University is a prominent educational organization dedicated to enhancing the quality of life in our local communities. We are on the lookout for a passionate Community Engagement Specialist to join our team and serve as a representative of our institution in various regions.Key...

  • Community Engagement Specialist

    3 weeks ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Job Title: Community Engagement SpecialistThompson Rivers University is a prominent educational organization dedicated to delivering exceptional programs and services to our surrounding communities. We are in search of a committed Community Engagement Specialist to become a part of our team and represent our institution across various regions.Key...

  • Employee Benefits and Engagement Specialist

    3 weeks ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Job OverviewThe role of the Rewards & Engagement Officer encompasses the management of sensitive employee documentation, oversight of employee benefits, facilitation of payroll functions, and support for diverse People & Culture initiatives. The successful candidate will demonstrate exceptional communication abilities, meticulous attention to detail, and a...

  • Customer Support Representative

    3 weeks ago

    Kamloops, British Columbia, Canada Mobile Snap Full time

    Position OverviewAs a Customer Support Representative at Mobile Snap, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients.Key ResponsibilitiesEvent Coordination: Organize and manage special promotional events to enhance customer engagement.Complaint Resolution: Address and resolve customer...

  • Customer Service Representative

    5 days ago

    Kamloops, British Columbia, Canada Mobile Snap Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team at Mobile Snap as a Clerk, Customer Service. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCoordinate Special Events: Assist in planning and executing special publicity events and...

  • Customer Service Representative

    3 days ago

    Kamloops, British Columbia, Canada Mobile Snap Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team at Mobile Snap as a Clerk, Customer Service. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCoordinate Special Events: Assist in planning and executing special publicity events and...

  • Customer Service Representative

    3 days ago

    Kamloops, British Columbia, Canada Mobile Snap Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team at Mobile Snap as a Clerk, Customer Service. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCoordinate Special Events: Assist in planning and executing special publicity events and...

  • Customer Service Representative

    5 days ago

    Kamloops, British Columbia, Canada Mobile Snap Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team at Mobile Snap as a Clerk, Customer Service. In this role, you will be responsible for providing exceptional customer service, coordinating special events, and performing various administrative tasks.Key ResponsibilitiesCustomer Service: Address customer...

  • Office Administrator

    5 days ago

    Kamloops, British Columbia, Canada Mobile Snap Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team at Mobile Snap as a Clerk, Customer Service. In this role, you will be responsible for providing exceptional customer service, coordinating special events, and performing various administrative tasks.Key ResponsibilitiesCustomer Service: Address customer...

  • Customer Support Associate

    3 weeks ago

    Kamloops, British Columbia, Canada Mobile Snap Full time

    Position OverviewAs a Customer Support Associate at Mobile Snap, you will play a vital role in ensuring customer satisfaction and maintaining a positive company image.Key ResponsibilitiesEvent Coordination: Organize and manage special promotional events to enhance customer engagement.Customer Interaction: Address and resolve customer complaints and concerns...

  • Customer Service Representative

    3 days ago

    Kamloops, British Columbia, Canada Motion Full time

    About Motion:Motion is a leading provider of mobility and accessibility solutions, serving communities across Canada for over 35 years. Our team of experts delivers solutions that make life accessible for everyone, including wheelchairs, walkers, mobility scooters, and more.The Role:We are seeking a compassionate and responsive Client Care Coordinator to...

  • Customer Service Representative

    4 days ago

    Kamloops, British Columbia, Canada Motion Full time

    About Motion:Motion is a leading provider of mobility and accessibility solutions, serving communities across Canada for over 35 years. Our team of experts delivers solutions that make life accessible for everyone, including wheelchairs, walkers, mobility scooters, and more.The Role:We are seeking a compassionate and responsive Client Care Coordinator to...

  • Manager of Resident Engagement Programs

    3 weeks ago

    Kamloops, British Columbia, Canada Sienna Living Full time

    Position Overview: Manager of Resident Engagement Programs / Permanent Full-Time Salary: Competitive range Long Term Community At Sienna Living, we are dedicated to enhancing the quality of life for our residents, which goes beyond just providing clinical care. Our committed leaders and their teams play a vital role in overseeing essential services such as...

  • Healthcare Office Coordinator

    3 weeks ago

    Kamloops, British Columbia, Canada Sprott Shaw College Full time

    Healthcare Office Coordinator Job PostingLocation: Kamloops, BCPay: $22 an hourJob Type: Permanent, Full-timePosition Overview:The Healthcare Office Coordinator plays a vital role in ensuring the smooth operation of medical administrative tasks. This position requires a strong attention to detail and the ability to manage multiple responsibilities...

  • Development Officer

    2 weeks ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Thompson Rivers University's Advancement Office plays a vital role in securing philanthropic support to enhance the institution's educational and research programs. We are seeking a dedicated Development Officer to contribute to our mission of fostering a culture of philanthropy within the university community. Your Role As a Development Officer, you...

  • Seasonal Customer Experience Representative

    2 weeks ago

    Kamloops, British Columbia, Canada Indigo Books & Music Full time

    WHAT YOU'LL DOEngage and inspire our customers on the floorMake meaningful connectionsCreate a warm and welcoming environment in our storesLeverage our product to tell storiesAdd joy to our customers' livesCurate specific product collections for each customer you meetLeave a lasting impressionQualificationsWHO YOU...

  • Customer Support Coordinator

    3 weeks ago

    Kamloops, British Columbia, Canada Motion Full time

    Join Our Team as a Client Care Specialist:If you are a skilled multi-tasker who excels at managing various projects and timelines without feeling overwhelmed, we want to hear from you. With a few years of experience in customer-facing roles, you have the opportunity to channel your dedication to exceptional service into a position where you can significantly...

  • Customer Solutions Specialist

    3 weeks ago

    Kamloops, British Columbia, Canada Intello Technologies Inc. Full time $30

    Join Our Dynamic Team at Intello Technologies Inc. At Intello Technologies Inc., our exceptional Customer Solutions Delivery team is transforming the future by connecting homes and businesses with our state-of-the-art technology solutions. Our Vision: We aim to create a connected environment where our clients can truly flourish, working collaboratively with...

  • Customer Experience Specialist

    2 weeks ago

    Kamloops, British Columbia, Canada Indigo Books & Music Full time

    Ignite Customer Passion at Indigo Books & Music As a Customer Experience Representative, you'll be the heart of our vibrant bookselling community. Your enthusiasm and genuine connection with customers will create an unforgettable shopping experience. What You'll Do Engage with customers on the sales floor, fostering meaningful connections and building...

  • Philanthropy Development Officer

    3 weeks ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    POSITION SUMMARY The Advancement Office at Thompson Rivers University plays a pivotal role in fostering philanthropy. This office is dedicated to optimizing financial contributions to enhance the institution's educational and research endeavors. The Advancement Officer collaborates closely with the Director of Development, senior leadership, faculty, and...