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Customer Service Representative
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Customer Service Representative
1 month ago
Kamloops, British Columbia, Canada Mobile Snap Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Mobile Snap. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, addressing their concerns, and ensuring their satisfaction with our services.Key ResponsibilitiesCoordinate special events and...
Customer Support Representative
3 months ago
As a Customer Support Representative at Mobile Snap, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients.
Key Responsibilities- Event Coordination: Organize and manage special promotional events to enhance customer engagement.
- Complaint Resolution: Address and resolve customer complaints or concerns effectively.
- Information Provision: Respond to inquiries and provide detailed information regarding our services.
- Billing Management: Facilitate billing processes for services rendered.
- Refund Processing: Handle requests for refunds and credits as necessary.
- Service Explanation: Clearly explain the types and costs of services available to customers.
- Documentation: Issue receipts and maintain accurate records of transactions.
- General Office Duties: Perform various administrative tasks to support office operations.
- Complaint Logging: Receive and document customer complaints for future reference.
- Payment Processing: Manage the receipt of payments from customers.
- Education: No degree, certificate, or diploma required.
- Experience: Previous experience in a similar role is considered an asset.
- Employment Duration: Permanent position.
- Language: Proficiency in English is required.
- Working Hours: Full-time position, 40 hours per week.
