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Customer Support Associate
3 months ago
As a Customer Support Associate at Mobile Snap, you will play a vital role in ensuring customer satisfaction and maintaining a positive company image.
Key Responsibilities- Event Coordination: Organize and manage special promotional events to enhance customer engagement.
- Customer Interaction: Address and resolve customer complaints and concerns effectively.
- Information Dissemination: Provide accurate information and respond to inquiries from customers.
- Billing Management: Facilitate billing processes for services rendered.
- Refund Processing: Handle requests for refunds and credits efficiently.
- Service Explanation: Clearly explain the types and costs of services available.
- Documentation: Issue receipts and maintain comprehensive records.
- Office Duties: Perform general administrative tasks as required.
- Complaint Logging: Receive and document customer complaints systematically.
- Payment Handling: Process customer payments accurately.
- Education: No degree, certificate, or diploma required.
- Experience: Previous experience in a similar role is considered an asset.
- Employment Type: Permanent position.
- Language Requirement: Proficiency in English is necessary.
- Work Hours: Full-time position with a commitment of 40 hours per week.
