Front Desk Representative

2 months ago


Dartmouth, Canada New Castle Hotels & Resorts Full time

Job Summary

Front Desk Agent

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at New Castle Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities

  • Provide Warm and Welcoming Service - Greet guests with a smile and make them feel welcome and valued.
  • Manage Guest Check-In and Check-Out - Process guest arrivals and departures efficiently and accurately.
  • Handle Guest Inquiries and Concerns - Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Process Transactions and Manage Cash Handling - Handle cash and credit transactions accurately and efficiently.
  • Maintain a Clean and Organized Front Desk Area - Ensure the front desk area is clean and organized at all times.

Requirements

Requirements

  • Excellent Communication and Interpersonal Skills - Ability to communicate effectively with guests and colleagues.
  • Basic Math Skills - Ability to handle cash and credit transactions accurately.
  • Basic Computer Skills - Ability to use front office software and other technology systems.
  • Ability to Work in a Fast-Paced Environment - Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Working Conditions

Working Conditions

  • Long Hours and Standing - Ability to work long hours and stand for extended periods.
  • Physical Demands - Ability to lift up to 20 pounds occasionally and up to 10 pounds frequently.

Wage Scale

15.50

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