Front Desk Representative
2 months ago
Job Summary
Front Desk Agent
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at New Castle Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.
Key Responsibilities
- Provide Warm and Welcoming Service - Greet guests with a smile and make them feel welcome and valued.
- Manage Guest Check-In and Check-Out - Process guest arrivals and departures efficiently and accurately.
- Handle Guest Inquiries and Concerns - Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
- Process Transactions and Manage Cash Handling - Handle cash and credit transactions accurately and efficiently.
- Maintain a Clean and Organized Front Desk Area - Ensure the front desk area is clean and organized at all times.
Requirements
Requirements
- Excellent Communication and Interpersonal Skills - Ability to communicate effectively with guests and colleagues.
- Basic Math Skills - Ability to handle cash and credit transactions accurately.
- Basic Computer Skills - Ability to use front office software and other technology systems.
- Ability to Work in a Fast-Paced Environment - Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Working Conditions
Working Conditions
- Long Hours and Standing - Ability to work long hours and stand for extended periods.
- Physical Demands - Ability to lift up to 20 pounds occasionally and up to 10 pounds frequently.
Wage Scale
15.50-
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