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Hotel Front Desk Associate

1 month ago

Dartmouth, Canada Hearthstone Inn Dartmouth Full time

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Hearthstone Inn Dartmouth. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate records of guest stays.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account special requests and preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Assist guests with special needs, such as mobility or dietary requirements.
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Maintain accurate records of guest stays, including check-in and check-out times, room assignments, and any special requests or issues.
  • Work effectively as part of a team to ensure seamless front desk operations.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a front desk or customer service role an asset.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and knowledge of hotel software systems.