Team Operations Supervisor

3 weeks ago


Revelstoke, Canada Tim Hortons Full time

About the Role at Tim Hortons

We are looking for a dedicated individual to take on the role of Shift Supervisor. This position is essential for fostering a supportive and efficient team atmosphere where each member can thrive. At Tim Hortons, we emphasize collaboration, respect, and the importance of making a positive impact on our guests.

Position: Shift Supervisor

The ideal candidate will have a strong passion for team leadership, customer service, and operational excellence. If you thrive in a dynamic, guest-oriented setting, this position is tailored for you.

Key Responsibilities:

  • Exemplify leadership by treating every team member and customer with dignity
  • Support recruitment and employee retention initiatives
  • Guide and assist team members in their roles
  • Ensure adequate staffing levels to maintain service quality
  • Address customer inquiries and resolve any issues
  • Adhere to all operational guidelines and legal requirements
  • Uphold health and safety standards

Qualifications:

  • Background in customer service is advantageous
  • Prior experience in a supervisory role is beneficial
  • Physical ability to lift up to 25 lbs
  • Willingness to work flexible hours
  • Experience in Quick Service Restaurants is a plus
  • Must possess a friendly demeanor and be a collaborative team member
  • Eligibility to work in Canada is required


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