Team Operations Supervisor
3 weeks ago
About the Role at Tim Hortons
We are looking for a dedicated individual to take on the role of Shift Supervisor. This position is essential for fostering a supportive and efficient team atmosphere where each member can thrive. At Tim Hortons, we emphasize collaboration, respect, and the importance of making a positive impact on our guests.
Position: Shift Supervisor
The ideal candidate will have a strong passion for team leadership, customer service, and operational excellence. If you thrive in a dynamic, guest-oriented setting, this position is tailored for you.
Key Responsibilities:
- Exemplify leadership by treating every team member and customer with dignity
- Support recruitment and employee retention initiatives
- Guide and assist team members in their roles
- Ensure adequate staffing levels to maintain service quality
- Address customer inquiries and resolve any issues
- Adhere to all operational guidelines and legal requirements
- Uphold health and safety standards
Qualifications:
- Background in customer service is advantageous
- Prior experience in a supervisory role is beneficial
- Physical ability to lift up to 25 lbs
- Willingness to work flexible hours
- Experience in Quick Service Restaurants is a plus
- Must possess a friendly demeanor and be a collaborative team member
- Eligibility to work in Canada is required
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