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Hotel Operations Supervisor

2 months ago


Revelstoke, Canada Regent Hotel Full time
Job Summary

We are seeking a highly skilled Hotel Operations Supervisor to join our team at Regent Hotel. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and leading a team of staff to achieve our goals.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of hotel staff, including front desk, housekeeping, and maintenance teams.
    • Provide guidance and training to staff members to ensure they have the necessary skills and knowledge to perform their duties.
  • Guest Services
    • Assist guests with special needs and ensure their stay is comfortable and enjoyable.
    • Respond to guest complaints and resolve issues in a professional and timely manner.
  • Operations and Maintenance
    • Oversee the maintenance and repair of hotel equipment and facilities.
    • Ensure the hotel's computer systems and equipment are functioning properly and make arrangements for repairs as needed.
  • Human Resources
    • Recruit, train, and develop staff members to meet the hotel's needs.
    • Manage staff performance, including conducting performance evaluations and providing feedback.
  • Administrative Tasks
    • Requisition materials and supplies for the hotel.
    • Manage the hotel's inventory and ensure that all necessary supplies are on hand.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Work Experience
    • 1 year to less than 2 years of experience in a hotel or hospitality management role
  • Language
    • Fluent in English
  • Work Environment
    • Fast-paced environment with a large workload
    • Ability to work under pressure and meet tight deadlines
What We Offer

As a Hotel Operations Supervisor at Regent Hotel, you will have the opportunity to work in a dynamic and fast-paced environment, leading a team of staff to deliver exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.