Hotel Operations Supervisor

2 months ago


Revelstoke, Canada Mount Revelstoke Alpine Chalets Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Operations Supervisor to join our team at Mount Revelstoke Alpine Chalets. As a key member of our hotel management team, you will be responsible for overseeing the daily operations of our hotel, ensuring seamless guest experiences, and leading a team of hotel staff.

Key Responsibilities
  • Operations Management: Coordinate and manage the day-to-day activities of the hotel, including front desk, housekeeping, and maintenance.
  • Team Leadership: Supervise and train a team of hotel staff, providing guidance and support to ensure excellent guest service.
  • Guest Services: Assist guests with special needs, resolve issues, and provide exceptional customer service.
  • Reporting and Analysis: Prepare and submit reports on hotel operations, guest feedback, and staff performance.
  • Inventory Management: Requisition materials and supplies, and maintain inventory levels to ensure business continuity.
  • Equipment Maintenance: Ensure the operation of computer systems, equipment, and machinery, and arrange for repairs as needed.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a hotel or hospitality setting.
  • Work Setting: Hotel, motel, or resort environment.
  • Supervision: 1 to 2 people.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.


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