Customer Service Representative

2 days ago


Lloydminster, Canada Fixit Phone ltd Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Service Assistant to join our team at Fixit Phone ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, developing communication strategies, and implementing programs to increase awareness of our services. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.", "h2": "Key Responsibilities", "ul": [{"li": "Develop and implement communication strategies to increase awareness of our services"}, {"li": "Provide exceptional customer service and support to our clients"}, {"li": "Evaluate and improve communication strategies and programs"}, {"li": "Produce informational materials to increase awareness of our services"}, {"li": "Advise clients on advertising or sales promotion strategies"}, {"li": "Answer written and oral inquiries"}, {"li": "Assist in the preparation of brochures, reports, newsletters, and other materials"}, {"li": "Gather, research, and prepare communications material"}, {"li": "Address customers' complaints or concerns"}, {"li": "Arrange for billing for services"}, {"li": "Arrange for refunds and credits"}, {"li": "Issue receipts and other forms"}, {"li": "Maintain records and statistics"}, {"li": "Order office supplies and maintain inventory"}, {"li": "Receive and log complaints"}, {"li": "Receive credit and employment applications"}, {"li": "Receive payments"}, {"li": "Sell merchandise"}, {"li": "Explain procedures, risks, and benefits to clients"}], "h2": "Requirements", "ul": [{"li": "2 years to less than 3 years of experience in customer service or a related field"}, {"li": "Database software skills"}, {"li": "MS Excel skills"}, {"li": "MS Outlook skills"}, {"li": "MS Word skills"}, {"li": "Information technology skills"}, {"li": "WordPress skills"}, {"li": "Excellent oral and written communication skills"}, {"li": "Ability to work under pressure"}, {"li": "Attention to detail"}, {"li": "Hand-eye coordination"}, {"li": "Repetitive tasks"}, {"li": "Punctuality"}, {"li": "Client focus"}, {"li": "Efficient interpersonal skills"}, {"li": "Flexibility"}, {"li": "Organized"}, {"li": "Reliability"}, {"li": "Team player"}, {"li": "Initiative"}, {"li": "Judgement"}, {"li": "Ability to multitask"}, {"li": "Dependability"}, {"li": "Honesty"}, {"li": "Quick learner"}], "h2": "What We Offer", "ul": [{"li": "Health care plan"}, {"li": "Participates in a government or community program or initiative that supports newcomers and/or refugees"}, {"li": "Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees"}, {"li": "Does not require Canadian work experience"}, {"li": "Participates in a government or community program or initiative that supports Indigenous people"}, {"li": "Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations"}], "h2": "How to Apply", "p": "If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to [insert contact information]."}



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