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Technical Support Specialist
2 months ago
Long View Systems is a dynamic IT provider that offers a unique career experience. Our company culture is built on collaboration, innovation, and a commitment to excellence. We pride ourselves on being a great place to work, with a strong focus on employee satisfaction and well-being.
Job SummaryWe are seeking a highly motivated and experienced Technical Support Specialist to join our team in Toronto. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. This is a fantastic opportunity to work with a leading IT provider and contribute to the success of our organization.
Key Responsibilities- Provide technical support and troubleshooting for technical devices and systems
- Manage and resolve tickets in a timely and efficient manner
- Assist in the management of security devices, kiosks, and other technical equipment
- Escalate issues to the appropriate teams as required
- Provide excellent customer service and communication skills
- Maintain security clearance as required by the client
- Track personal time billings and report them in a timely manner
- 1+ years of technical support experience
- Post-secondary education in a technical program
- Strong foundation in customer service with excellent communication skills
- Experience troubleshooting in a Windows environment Service Desk role
- Basic familiarity with Microsoft products
- Experience with remote support for peripheral devices
- Knowledge of network security practices and anti-virus programs
- Ability to move around campus 60%-80% of the day, providing support across various offices
- Excellent problem-solving and multitasking skills
- Availability to work a variety of shifts, including occasional weekends
- Ability to lift up to 40 lbs
- Great company culture and values
- Comprehensive benefits package from day one
- Opportunities for career growth and development