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Technical Support Specialist

2 months ago


Toronto, Ontario, Canada Long View Systems Full time
About Long View Systems

Long View Systems is a dynamic IT provider that offers a unique career experience. Our company culture is built on collaboration, innovation, and a commitment to excellence. We pride ourselves on being a great place to work, with a strong focus on employee satisfaction and well-being.

Job Summary

We are seeking a highly motivated and experienced Technical Support Specialist to join our team in Toronto. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. This is a fantastic opportunity to work with a leading IT provider and contribute to the success of our organization.

Key Responsibilities
  • Provide technical support and troubleshooting for technical devices and systems
  • Manage and resolve tickets in a timely and efficient manner
  • Assist in the management of security devices, kiosks, and other technical equipment
  • Escalate issues to the appropriate teams as required
  • Provide excellent customer service and communication skills
  • Maintain security clearance as required by the client
  • Track personal time billings and report them in a timely manner
Requirements
  • 1+ years of technical support experience
  • Post-secondary education in a technical program
  • Strong foundation in customer service with excellent communication skills
  • Experience troubleshooting in a Windows environment Service Desk role
  • Basic familiarity with Microsoft products
  • Experience with remote support for peripheral devices
  • Knowledge of network security practices and anti-virus programs
  • Ability to move around campus 60%-80% of the day, providing support across various offices
  • Excellent problem-solving and multitasking skills
  • Availability to work a variety of shifts, including occasional weekends
  • Ability to lift up to 40 lbs
Why Work at Long View Systems
  • Great company culture and values
  • Comprehensive benefits package from day one
  • Opportunities for career growth and development