Executive Director of Hotel Operations

6 days ago


Halifax, Nova Scotia, Canada Manga Hotel Group Full time
About Manga Hotel Group

Manga Hotel Group is a privately held Canadian company specializing in the acquisition, development, and management of high-quality real estate, focusing on hotels affiliated with renowned brands such as Hilton, Marriott, Hyatt, and the InterContinental Hotel Group.

With a portfolio of 28 hotels and over 5,000 rooms, 15 food and beverage outlets, and 5 residential properties, Manga Hotels is committed to delivering exceptional guest experiences and driving operational excellence across its properties.

Job Summary

We are seeking an experienced Executive Director of Hotel Operations to join our team. As a key member of our leadership team, you will play a pivotal role in driving operational excellence, ensuring guest satisfaction, and overseeing revenue and sales at our hotels.

Key Responsibilities
  • Operational Excellence: Deploy knowledge of Hilton, Marriott, IHG, and/or Hyatt systems to optimize operational processes and workflows, maximizing efficiency, reducing costs, and improving productivity across various departments, including front office, housekeeping, food and beverage, and maintenance.
  • Performance Measurement: Consistently and proactively measure hotel performance (sales, revenue, market share, GSS, GOP, Accounts Receivable, STR (RGI), and online reviews) to ensure each hotel exceeds its target goals.
  • Brand Compliance: Ensure all hotels meet brand guidelines for service, quality, and training.
  • Leadership and Communication: Follow and promote the organization's policies, philosophies, and procedures, effectively articulating and presenting the organization's vision and values.
  • Property Visits and Performance Oversight: Conduct regular property visits and monitor and review overall performance, overseeing daily hotel operations.
  • Financial Performance: Collaborate with the finance team to set and achieve financial goals, monitor key performance indicators, control expenses, and drive revenue generation to achieve profitability targets.
Requirements
  • A minimum of ten years' executive experience managing operations in the hotel industry.
  • Familiarity with hotel property management systems and other relevant software.
What We Offer

As a member of our team, you will have the opportunity to work with a dynamic and experienced leadership team, driving operational excellence and delivering exceptional guest experiences.



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