Customer Service Team Lead

1 month ago


Vaughan, Ontario, Canada ADR Freight Inc. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled Customer Service Supervisor to join our team at ADR Freight Inc. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Team Leadership: Lead a team of customer service representatives and provide guidance and support to ensure they are meeting their performance targets.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Operations: Oversee the day-to-day operations of the customer service team, ensuring that all tasks are completed efficiently and effectively.
  • Training and Development: Develop and implement training programs to ensure that the customer service team has the skills and knowledge required to provide excellent service.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a customer service or supervisory role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer:
  • Parking: Parking available on site.
  • Work Term: Permanent position.
  • Work Language: English.
  • Hours: 35 hours per week.


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