Customer Service Representative
4 weeks ago
The Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer orders, resolving issues, and driving process improvements to exceed customer expectations.
Key Responsibilities- Provide first-class customer service and support via phone, email, and other channels.
- Manage and process customer orders, including order entry, shipment tracking, and returns.
- Investigate and resolve customer complaints and issues in a timely and professional manner.
- Collaborate with internal teams to meet and exceed customer service expectations.
- Participate in process improvement initiatives to enhance customer satisfaction and operational efficiency.
- Verify customer pricing and process special instructions for handling.
- Research and review warehouse shipping returns with customers and sales teams to resolve issues.
- Work with the Accounts Receivable Team to resolve order discrepancies.
- Post-secondary education degree required and minimum of 1 year experience in a customer-facing or order management role.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical and organizational abilities, with attention to detail and data entry accuracy.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Experience working in the medical device industry highly desired.
- SAP experience strongly preferred.
Terumo Medical Corporation is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class.
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Vaughan, Ontario, Canada CAD Customer Service Full timeAbout Terumo Medical CorporationTerumo Medical Corporation is a leading global medical device manufacturer that provides high-quality products and services to the healthcare industry. We are committed to delivering exceptional customer experiences and driving innovation in medical technology.Job Description: Medical Device Customer Service RepresentativeThe...
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