Pension Administration Specialist
2 weeks ago
About the Role
We are seeking a highly skilled Pension Administration Specialist to join our team at WTW. As a key member of our retirement services team, you will be responsible for performing a wide variety of recurring defined benefit plan administration services for clients.
Key Responsibilities
- Serve as primary contact to clients on delivery of services, ensuring timely and accurate completion of tasks.
- Review and deliverables of junior team members, providing guidance and support as needed.
- Raise issues as appropriate to senior consultants, ensuring seamless project execution.
- Enhance expertise in retirement plan design and administration, staying up-to-date on industry developments and best practices.
- Contribute to special projects, leveraging skills and experience to drive business growth and improvement.
- Prepare moderately complex benefits calculations and trust instructions, ensuring accuracy and attention to detail.
- Collect, manipulate, reconcile, and review participant data, identifying and resolving issues as they arise.
- Resolve more complex plan provision questions and issues surfaced by clients and colleagues, providing expert guidance and support.
- Create internal administration manuals for clients, ensuring clear and concise documentation.
- Follow and update documentation materials as directed, maintaining accurate and up-to-date records.
- Employ Towers Watson's Professional Excellence tools and concepts to ensure efficient and quality output/service delivery.
- Adhere to plan documents and government regulations in administering plans, ensuring compliance and accuracy.
- Maintain complete and accurate work papers and audit trails, ensuring transparency and accountability.
- Manage and coach team members to ensure progress against established budgets, timelines, and quality standards.
- Deliver on projects to meet or exceed client expectations, driving business growth and improvement.
- Identify opportunities to increase efficiency within client teams, implementing process improvements and best practices.
- Develop and train less experienced team members, ensuring knowledge transfer and skill development.
About WTW
WTW is a leading global professional services company that helps organizations manage risk and make better financial decisions. Our retirement services team provides expert guidance and support to clients, helping them navigate the complexities of retirement plan administration.
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