Business Transformation Strategy Leader

1 week ago

Toronto, Ontario, Canada WillowTree Full time

About TELUS Digital & WillowTree

TELUS Digital, a leading provider of next-generation digital customer experience (CX) solutions, has acquired WillowTree, a renowned digital services company. The combined entity offers unparalleled expertise in delivering seamless, trusted, digitally-enabled experiences across various channels. With a presence in over 30 countries, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that prioritizes customer satisfaction.

The Opportunity

As the Business Operation Modernization Practice Leader at TELUS Digital Solutions, you will play a pivotal role in driving operational transformation for clients. Reporting to the Global VP of Digital Services, this leadership position involves managing and evolving the BOM practice, crafting and executing transformation strategies that align with client needs, and ensuring the successful delivery of enterprise-level digital transformation programs.

Key Responsibilities

  1. Strategic Leadership: Develop and guide the strategy for Business Operations Modernization practice, focusing on scaling and enhancing application development, business process, PMO, and integration services, aligning with market and emerging industry trends.
  2. Practice Management and Growth: Lead the growth and development of the BOM services practice, fostering an environment where engineering at scale meets efficiency, driving both team and client success.
  3. Client Relationship Management: Build and sustain strong relationships with key clients, acting as a trusted advisor to ensure transformation efforts deliver maximum value.
  4. Business Development: Collaborate with sales and account teams to identify and secure new business opportunities that align with TELUS Digital's vision and service offerings.
  5. Service Delivery Oversight: Ensure the successful execution of transformation projects, overseeing application development, process design, cybersecurity, and integration efforts.
  6. Client Portfolio Diversification: Balance the needs and strategic approaches across a varied client portfolio while maintaining a high standard of bespoke service.
  7. Team Leadership: Build and lead a high-performing team of professionals across multiple geographies, fostering a culture of excellence, innovation, and collaboration.
  8. Innovation and Process Improvement: Continuously enhance service offerings by integrating new technologies, automation tools, and methodologies that align with client needs.
  9. Thought Leadership: Represent TELUS Digital as a thought leader in the industry by contributing to discussions on modernization, automation, and process transformation.

Requirements

Experience:

  1. 10+ years of relevant leadership and team management experience within a top-tier management consultancy or global and publicly traded enterprise with a focus on business process transformation, application development, and large-scale project management.
  2. Leadership experience in technology consulting, project management, and executive partnerships.
  3. Clear and tested experience in leading cross-functional teams and managing P&L responsibilities.
  4. Proven track record of managing transformation projects in areas such as enterprise application development, integration, and cybersecurity.

Industry Knowledge:

  1. Deep understanding of business modernization, process design, automation, and integration technologies.
  2. Experience with enterprise systems, application development, and support in complex environments.
  3. Familiarity with the latest trends in digital transformation, cybersecurity, and process automation.
  4. Track record of being a dynamic decision-maker and having adaptiveness in a quickly changing environment.
  5. Deep knowledge of customer experience strategies and digital transformation.

Leadership Competencies:

  1. Exceptional leadership and people management skills, inspiring and motivating cross-functional teams.
  2. Excellent strategic thinking and problem-solving abilities, with strong business acumen.
  3. Proven ability to develop and maintain effective relationships with clients and key stakeholders.
  4. Strong business acumen with experience managing P&L and driving profitable growth.

Communication and Collaboration:

  1. Outstanding communication skills, both written and verbal, with the ability to present complex ideas effectively to C-level and Executive audiences.
  2. A collaborative leader who can work across multiple teams and regions to deliver seamless transformation solutions for clients.

TELUS Digital Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  1. We passionately put our customers and communities first.
  2. We embrace change and innovate courageously.
  3. We grow together through spirited teamwork.

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

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