Senior Service Reliability Manager

1 week ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with a team to continuously improve the stability and reliability of our systems through Site Reliability Engineering (SRE) practices.

Key Responsibilities
  • Lead and collaborate with a team to improve system stability and reliability
  • Work cross-functionally with engineering teams, infrastructure teams, and business partners to enhance system performance
  • Analyze and troubleshoot complex system issues
  • Communicate effectively with technical and business stakeholders
  • Contribute to the design, development, and delivery of effective tooling and automated responses to identify and address reliability risks
  • Participate in incident calls and lead communications on impact and recovery status
  • Ensure information on incidents and problems is complete and accurate
  • Produce regular status reporting and dashboards on incidents and problems
Requirements
  • 8+ years of experience in the industry, with at least 3 years in a leadership capacity
  • Experience with creating and maintaining system performance dashboards
  • Excellent communication and problem-solving skills
  • Experience with ITSM tools, such as ServiceNow
  • Strong understanding of SRE and service management principles
What We Offer

At Scotiabank, we value diversity, equity, and inclusion. We offer a range of benefits, including competitive rewards, flexible vacation, personal, and sick days, as well as opportunities for community engagement and upskilling through online courses and cross-functional development opportunities.

Work Arrangements

This role is available in a hybrid work arrangement, with the option to work from home or in our office in Toronto, Canada.

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