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Senior Service Reliability Manager

2 months ago


Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our Systems Reliability Office, you will lead and collaborate with a team to continuously improve the stability and reliability of our systems through Site Reliability Engineering (SRE) practices.

Key Responsibilities
  • Lead cross-functional teams to standardize and improve operations, analysis, and service levels across the Global Payments and Core Banking Systems portfolio.
  • Develop and maintain system performance dashboards to provide insights to stakeholders.
  • Analyze and troubleshoot complex systems issues to ensure minimal downtime and optimal performance.
  • Collaborate with engineering teams to design, develop, and deliver effective tooling, alerts, and automated responses to identify and address reliability risks.
  • Communicate incident status and root causes to stakeholders, ensuring timely resolution and prevention of recurrence.
Requirements
  • 8+ years of experience in the industry, with at least 3 years in a leadership capacity.
  • Experience with creating and maintaining system performance dashboards.
  • Excellent communication and problem-solving skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Experience with ITSM tools, such as ServiceNow, and a strong understanding of SRE and service management principles.
What We Offer
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.
  • Opportunities for professional growth and development, including online courses, cross-functional development opportunities, and tuition assistance.
  • A competitive rewards program, including bonus, flexible vacation, personal, sick days, and benefits.
  • A hybrid work arrangement that allows for flexibility and work-life balance.