Senior Service Reliability Manager
2 months ago
We are seeking a highly skilled and experienced Senior Service Reliability Manager to join our team at Scotiabank. As a key member of our Global Payments and Core Banking Systems (PCBE) Systems Reliability team, you will play a critical role in ensuring the stability and reliability of our systems.
Key Responsibilities- Lead and collaborate with a team to continuously improve the stability and reliability of PCBE systems through Site Reliability Engineering (SRE) based practices.
- Work cross-functionally with engineering teams, infrastructure teams, and business partners to standardize and improve operations, analysis, and service levels across the Global Payments and Core Banking Systems portfolio.
- Contribute to the overall success of the PCBE SRO globally, ensuring specific individual and team goals, plans, and initiatives are executed and delivered in support of the SRO team's strategies and objectives.
- Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Be accountable for creating, maintaining, and distributing Service Level Objectives (SLOs) data and reports/dashboards of our technology portfolio to various stakeholders across the organization.
- Champion stability and reliability across a portfolio of applications and services by working closely with service owner teams to continuously improve Mean Time To Recovery (MTTR) metrics and reduce downtime.
- Contribute to prioritization of reliability features with service owners and engineering teams.
- Contribute to the design, development, and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks and automation of SLOs.
- Participate in incident calls and lead communications on impact and recovery status when required.
- Ensure information on incidents and problems is complete, accurate, and action items are being worked on by assigned individuals.
- Produce weekly/monthly/quarterly status reporting or dashboards on incidents and problems for distribution to business and technology stakeholders.
- Participate and drive post-incident activities as per organizational governance and requirements.
- Interface with teams across technology and business partners on stability and reliability concerns, system disruptions, and providing incident details and root causes.
- 8+ years of experience in the industry (Software development, DevOps, Service Management) with at least 3 years in a leadership capacity.
- Experience with creating and maintaining system performance dashboards.
- Experience with analyzing and troubleshooting systems.
- Excellent communication (both verbal and written) skills, with the ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization.
- Ability to quickly and clearly communicate incident status via email in business-friendly language.
- Experience with IT Service Management (ITSM) tools (ServiceNow, a plus) with a strong understanding of SRE and service management principles.
- Experience or familiarity with the Financial industry.
- Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
- Experience with Performance and Capacity Management (PCM) tools (ie. Dynatrace, Splunk).
- Well-rounded broad knowledge of OS platforms (Linux/UNIX), Networking, Web Systems, and IT Ops.
- ITIL Foundation Certification.
Scotiabank is a leading financial institution committed to creating an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values.
We offer a range of benefits, including competitive rewards, flexible vacation, personal, and sick days, as well as opportunities for community engagement and belonging.
Our work arrangements are hybrid, allowing you to work from a variety of locations while still being part of a dynamic and collaborative team.
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Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with cross-functional teams to improve the stability and reliability of our systems through Site Reliability Engineering (SRE)...
-
Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with cross-functional teams to improve the stability and reliability of our systems through Site Reliability Engineering (SRE)...
-
Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with cross-functional teams to improve the stability and reliability of our systems through Site Reliability Engineering (SRE)...
-
Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with cross-functional teams to improve the stability and reliability of our systems through Site Reliability Engineering (SRE)...
-
Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with a team to continuously improve the stability and reliability of our systems through Site Reliability Engineering (SRE) practices.Key...
-
Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with a team to continuously improve the stability and reliability of our systems through Site Reliability Engineering (SRE) practices.Key...
-
Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with cross-functional teams to improve the stability and reliability of our systems through Site Reliability Engineering (SRE)...
-
Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with cross-functional teams to improve the stability and reliability of our systems through Site Reliability Engineering (SRE)...
-
Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with cross-functional teams to improve the stability and reliability of our systems through Site Reliability Engineering (SRE)...
-
Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with cross-functional teams to improve the stability and reliability of our systems through Site Reliability Engineering (SRE)...
-
Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with cross-functional teams to improve the stability and reliability of our systems through Site Reliability Engineering (SRE)...
-
Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with cross-functional teams to improve the stability and reliability of our systems through Site Reliability Engineering (SRE)...
-
Senior Service Reliability Manager
1 month ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our team at Scotiabank. As a key member of our Global Payments and Core Banking Systems (PCBE) Systems Reliability team, you will be responsible for leading and collaborating with a team to continuously improve the stability and reliability of PCBE systems through Site...
-
Senior Service Reliability Manager
1 month ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our team at Scotiabank. As a key member of our Global Payments and Core Banking Systems (PCBE) Systems Reliability team, you will be responsible for leading and collaborating with a team to continuously improve the stability and reliability of PCBE systems through Site...
-
Senior Service Reliability Manager
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Senior Service Reliability Manager to join our team at Scotiabank. As a key member of our Global Payments and Core Banking Systems team, you will be responsible for leading and collaborating with a team to continuously improve the stability and reliability of our systems through Site Reliability Engineering (SRE)...
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Senior Service Reliability Manager
4 weeks ago
Old Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems (PCBE) team. As a key member of our Systems Reliability Office, you will lead and collaborate with a team to continuously improve the stability and reliability of PCBE systems through Site Reliability Engineering (SRE) based...
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Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Senior Service Reliability Manager to join our team at Scotiabank. As a key member of our Global Payments and Core Banking Systems team, you will be responsible for leading and collaborating with a team to improve the stability and reliability of our systems through Site Reliability Engineering (SRE) practices.Key...
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Senior Service Reliability Manager
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Senior Service Reliability Manager to join our team at Scotiabank. As a key member of our Global Payments and Core Banking Systems team, you will be responsible for leading and collaborating with a team to improve the stability and reliability of our systems through Site Reliability Engineering (SRE) practices.Key...
-
Senior Service Reliability Manager
2 months ago
Old Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with a team to continuously improve the stability and reliability of our systems through Site Reliability Engineering (SRE) practices.Key...
-
Senior Service Reliability Manager
2 months ago
Old Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with a team to continuously improve the stability and reliability of our systems through Site Reliability Engineering (SRE) practices.Key...
