Senior Service Reliability Manager

2 months ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Senior Service Reliability Manager to join our Global Payments and Core Banking Systems team. As a key member of our team, you will be responsible for leading and collaborating with cross-functional teams to improve the stability and reliability of our systems through Site Reliability Engineering (SRE) practices.

Key Responsibilities
  • Lead and collaborate with teams to improve system stability and reliability
  • Develop and maintain system performance dashboards
  • Analyze and troubleshoot systems to identify and resolve issues
  • Communicate effectively with technical and business partners to ensure seamless collaboration
  • Contribute to the design, development, and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks
  • Participate in incident calls and lead communications on impact and recovery status
  • Ensure information on incidents and problems is complete, accurate, and action items are being worked on by assigned individuals
  • Produce weekly/monthly/quarterly status reporting or dashboards on incidents and problems for distribution to business and technology stakeholders
  • Interface with teams across technology and business partners on stability and reliability concerns, system disruptions, and providing incident details and root causes
Requirements
  • 8+ years of experience in the industry (Software development, DevOps, Service Management) with at least 3 years in a leadership capacity
  • Experience with creating and maintaining system performance dashboards
  • Experience with analyzing and troubleshooting systems
  • Excellent communication (both verbal and written) skills
  • Ability to quickly and clearly communicate incident status via email in business-friendly language
  • Experience with ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles
What We Offer

We offer a competitive rewards program, including bonus, flexible vacation, personal, sick days, and benefits. We also provide opportunities for community engagement and belonging, including hackathons, contests, cooking with friends, and more.

About Scotiabank

Scotiabank is a leading bank in the Americas, committed to creating and maintaining an inclusive and accessible environment for everyone. We value the unique skills and experiences each individual brings to the Bank and strive to build a diverse and inclusive workplace.

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