Front Desk Associate

2 weeks ago


Whitehorse, Yukon, Canada Inn on the Lake Full time
About the Role

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Inn on the Lake. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Registration and Check-in/Check-out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process group arrivals and departures, ensuring all necessary documentation is completed.
  • Room Reservations and Management
    • Take, cancel, and change room reservations as needed.
    • Maintain an accurate and up-to-date inventory of vacancies, reservations, and room assignments.
  • Customer Service and Support
    • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
    • Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Administrative Tasks
    • Perform light housekeeping and cleaning duties as needed.
    • Assist with clerical duties, such as faxing, filing, and photocopying.
  • Communication and Teamwork
    • Answer telephone calls and relay messages to guests and staff.
    • Collaborate with other departments to ensure seamless guest service.
Requirements
  • Education and Experience
    • No degree, certificate, or diploma required.
    • Will train on the job.
  • Work Environment
    • Hotel, motel, or resort setting.
    • Rural area location.
  • Computer and Technology Skills
    • Word processing software proficiency.
    • Central reservation system (CRS) experience.
  • Transportation and Travel
    • Own transportation required.
    • Valid driver's license necessary.
    • Public transportation not available.
  • Work Conditions and Physical Capabilities
    • Attention to detail and ability to work in a fast-paced environment.
    • Standing for extended periods and working under pressure.
  • Personal Suitability
    • Client-focused and efficient interpersonal skills.
    • Flexibility, judgment, and reliability.
    • Team player with a positive attitude.
Screening Questions
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
Financial Benefits
  • Gratuities.
  • Permanent work term.
  • 40 hours per week.
  • Work language: English.


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