Front Desk Associate
2 weeks ago
We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Inn on the Lake. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Guest Registration and Check-in/Check-out
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, ensuring all necessary documentation is completed.
- Room Reservations and Management
- Take, cancel, and change room reservations as needed.
- Maintain an accurate and up-to-date inventory of vacancies, reservations, and room assignments.
- Customer Service and Support
- Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
- Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
- Administrative Tasks
- Perform light housekeeping and cleaning duties as needed.
- Assist with clerical duties, such as faxing, filing, and photocopying.
- Communication and Teamwork
- Answer telephone calls and relay messages to guests and staff.
- Collaborate with other departments to ensure seamless guest service.
- Education and Experience
- No degree, certificate, or diploma required.
- Will train on the job.
- Work Environment
- Hotel, motel, or resort setting.
- Rural area location.
- Computer and Technology Skills
- Word processing software proficiency.
- Central reservation system (CRS) experience.
- Transportation and Travel
- Own transportation required.
- Valid driver's license necessary.
- Public transportation not available.
- Work Conditions and Physical Capabilities
- Attention to detail and ability to work in a fast-paced environment.
- Standing for extended periods and working under pressure.
- Personal Suitability
- Client-focused and efficient interpersonal skills.
- Flexibility, judgment, and reliability.
- Team player with a positive attitude.
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Gratuities.
- Permanent work term.
- 40 hours per week.
- Work language: English.
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