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Front Desk Associate

2 months ago

Whitehorse, Yukon, Canada Inn on the Lake Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Associate to join our team at Inn on the Lake. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform light housekeeping and cleaning duties, answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
  • Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve any issues in a professional and courteous manner.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Work Experience: Will train.
  • Computer Skills: Proficient in word processing software and central reservation systems.
  • Transportation: Own transportation and valid driver's license required.
  • Work Conditions: Fast-paced environment, standing for extended periods, and working under pressure.
What We Offer
  • Gratuities: Competitive compensation package.
  • Work Schedule: 40 hours per week.
  • Language: English.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a team player with excellent communication skills and a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity.