Enrolment Team Supervisor

4 weeks ago

Edmonton, Alberta, Canada NorQuest College Full time

Norquest College

ENROLMENT & COMMUNICATIONS - ADMISSIONS & SUPPORTS

At NorQuest College, we are committed to enhancing student access and success. We are seeking an individual who embodies a strong customer service ethos and is eager to make a meaningful impact in the lives of our learners as they navigate their educational paths.

As the Team Lead for Enrolment, reporting directly to the Associate Registrar, you will oversee the effective management, organization, and development of a dynamic and trusted Enrolment team. Your role will be pivotal in ensuring the smooth operation of day-to-day activities that align with NorQuest College's strategic objectives.

Key Responsibilities:

Unit Supervision and Team Leadership

  • Lead and cultivate the Enrolment team to fulfill departmental goals and contribute to the college's mission.
  • Oversee onboarding, training, evaluation, and development of team members.
  • Establish and communicate performance expectations to meet operational objectives.
  • Monitor service standards and enrolment activity processing.
  • Evaluate unit activities to identify trends and address concerns.
  • Ensure effective team dynamics and resolve human resources challenges.
  • Manage the integrity of student records and ensure compliance with policies.
  • Lead registration processes each term and ensure accurate communications.
  • Prepare reports and summaries for the Office of the Registrar.
  • Facilitate user acceptance testing and identify recurring enrolment issues.

Continuous Process Improvement

  • Oversee processes related to student account accuracy and outstanding accounts.
  • Collaborate with financial administrators to enhance payment processes.
  • Develop and implement business practices in conjunction with other administrative units.
  • Coordinate testing of new initiatives and systems for the team.
  • Research and investigate best practices in post-secondary enrolment.

Internal Stakeholder Engagement

  • Foster effective relationships with internal stakeholders to support student needs.
  • Collaborate with program areas to enhance enrolment activities.
  • Organize training sessions on technology tools and systems.

Qualifications:

  • A Bachelor's degree in Communications, Business, or Education is preferred.
  • Minimum of 5 years of experience in a post-secondary environment.
  • Knowledge of PeopleSoft is advantageous.
  • Demonstrated leadership experience and team-building skills.
  • Proficient in Microsoft Office Suite.

What Sets You Apart:

  • Strong communication and interpersonal skills.
  • Exceptional customer service orientation.
  • Ability to exercise judgment within established guidelines.
  • Positive attitude and ability to work both independently and collaboratively.
  • Critical thinking and problem-solving capabilities.

COMPENSATION: Salary range is $61,635 - $80,033 annually, based on education and experience. We offer two full-time permanent positions with access to comprehensive pension and benefits programs.

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